Upon checking in we were greeted by a rude gentleman that waved his hand and said “check in is not til 3!”. We were aware, we were simply checking in and requesting a luggage hold.
When we returned at 3 pm, no one was at the desk for 15 minutes. When we went to our room, we were told not to take the elevator as it gets stuck often and you don’t want to be stuck inside.
Our room itself resembled a hostel not a hotel. The floor was soaking wet from being mopped recently, the mattresses were stained yellow under the sheets. I went to reception to ask for extra towels to clean up the wet floor and told extra towels will be an extra charge. The gentleman at the front said “if we are not happy we can leave and get a refund and go elsewhere”.
After talking with my travel companion no longer than 15-30 minutes, we decided that the room did not meet the description or photos shown online, and decided to leave. We verified with reception that we would receive a FULL refund for the 3 nights we had booked. A receipt was issued in Danish and a hand written note was issued. Once Expedia contacted the Hotel Amager, they approved 2 nights refund and charged us for the 1 night even though we did not touch or use anything in the “hotel” room. The gentleman at the front, whom is the main attendant, lied to us to profit a night.
In addition to our poor experience, the hostel is attached to a pub. The pub was filled with interesting patrons and two gentlemen were oogling me.