The roof top deck/ bar is very nice, but somewhat difficult to access. (You have to be use a special elevator, and basically ask a front desk person to allow you to go up.)
One of the elevators consistently took clients to the wrong floors, but the rest seemed ok.
Some staff was nice, some were not at all friendly.
I believe the cleaning staff accidentally took my ball cap, when gathering towels, and the front desk staff was unable to help inquire about it. Supposedly they'll call me if they find it, but considering he didn't ask my phone #, and scribbled a note about the hat on scrap paper, I'm not holding my breath.
The room was clean and a decent size for NYC.