One of the worst experiences of my life. I booked a sky suite with plunge pool. When I arrived to the room, I knew I had been scammed. The view was nice, but the room was worn down(headboard falling down), dated, and dirty. The plunge pool is really just a bath tub. It’s only deep enough to cover your thighs/waist…definitely can’t swim. Also, there’s no temperature regulation so it’s just warm water. More so, the jets didn’t work when the guy showed me how to use it. The worst, though, was that I discovered an animal (either a rat or a mongoose) in my room at about midnight the first night. I called reception immediately, and they sent up a guy. He looked around for like two seconds and was like, “I don’t see a rat”. He barely looked. So I called reception again, and said I did not feel comfortable staying in the room. I am six months pregnant. They agreed to switch me to a new room at 12:30AM. This new room was cleaner, but it was just a standard room. I called expedia as well to bring up these issues and they basically said there was nothing they could do. The new room was right by the busy road, and you heard all of the noise all night long. It literally felt like you were sleeping on the sidewalk because of how loud the noise was. The second day, reception called me and agreed to refund me the difference in price between the two rooms, but said that I had to contact Expedia first to initiate the refund request. Neither the hotel nor expedia has refunded me to date.