I am writing to express my deep dissatisfaction with my recent stay at Les Chambres hotel, which was marred by a series of unacceptable issues and poor management practices. I hope this letter will highlight the need for urgent improvements in your services and customer care.
Upon my arrival, I was forced to wait outside the hotel for over an hour in hot weather as the manager, Antonella, was not available to assist with the check-in process. Despite numerous attempts to contact her via phone, there was no response. This is not the level of service I expected, and it was an extremely frustrating start to my stay.
During my stay, the following issues occurred:
Housekeeping Neglect: Housekeeping was never done during my stay. I found myself without basic necessities, such as toilet paper, and was forced to use the bidet, which was leaking. I have photographic evidence of this issue.
Plumbing Issues: The sink in my room was clogged throughout my stay, making it difficult to use. I also have pictures documenting this issue.
Safety Concerns: The door to my room would not lock properly, posing a significant safety risk. There was no staff available on-site to assist or address this concern, which left me feeling unsafe.
Lack of Air Conditioning: The air conditioner in my room was not working, making the room uncomfortable, especially given the warm weather outside.
Throughout my entire stay, there was no staff presence at all