Arrived at the Marina Court Resort after a long hike at Mt Kinabalu only to be told that our unit "has some problem". So she offered to move us to a hotel room.
I verified there are 6ppl in my party, as indicated on the reservation, so the room must be able to fit all of us.
Upon hearing that, she put me on hold for a minute then said she'd put us in another condo at a different location.
This means she was not ready to receive us because she should've arranged for a replacement unit in advance of our arrival. This also led us to suspect perhaps she thought we weren't coming that night and gave our unit away to another customer (we arrived late around 9.30pm but it was still before the check-in cutoff time of 11pm).
Since we were exhausted, we accepted her offer.
The replacement condo is located on the outskirt of the city, not walking distance to downtown KK which is our main reason for choosing Marina Court Resort.
It also did not come with free WIFI, the unit was smaller than Marina Court unit and the kitchen was not fully equipped (I had stayed at Marina so I have baseline comparison).
Finally, we almost did not make it to the airport on time. The other condo's staff messed up our taxi order; we asked for 6-passenger van but got a 4-passenger car. Due to its remote location, calling taxi requires 20min wait. Yes the taxi mishap is not entirely KK Marina Court's fault, however had we stayed in the heart of KK, calling taxis would've been fast.
HIGHLY NOT RECOMMENDED!!!