8/10 Very good
27 Sep 2024
Clean and Comfortable but needs upkeep
This hotel is considered the “nice hotel” in Columbus. It’s clean, well situated, and has breakfast included. The only reason I didn’t give 5 stars is because it needs upkeep. I was in a King Suite (403). The closet doors didn’t slide so it was difficult getting to the iron and board. The light in the foyer where the coffee maker is was burnt out and the coffee maker had a nervous breakdown mid-boil, just boiling without brewing and sending water flying everywhere when I tried to open the top to figure out why. Thankfully it was my last morning there and second cup. The coffee is always terrible at Hilton brand hotels so I compensate by adding instant to the brew and using flavored creamer. There’s a microwave so you can also pick up coffee the night before, refrigerate it and then warm in the next morning. One of the 5 days I stayed, housekeeping didn’t show up, which would be fine except that means no refills on coffee or emptying the teeny tiny trash cans. For longer stays, you may have to remind them to service the room.
Verified traveller
4-night business trip
Verified Hotels.com guest review