The hotel has an excellent location, close to many restaurants and important historical sites. The staff is very friendly and professional, and the room service was excellent. However, the big issue I’ve noticed in Europe during winter is that they don’t provide air conditioning, so you have to open the window at night to avoid suffocating from the heat. This hotel is located in the heart of Baixa, surrounded by a lot of tourism, and it’s very noisy. You can’t sleep well with the window open, and if you close it, you feel like you’re suffocating. Another thing I didn’t like was that the bed is extremely hard and uncomfortable. You wake up feeling worse than when you went to bed.