4/10 Fair
9 Sep 2024
The room is nice. However, check in really dampened my view of this hotel. Not only did we have to pay on arrival when we though we had pre payed so did not have the correct payment card on us, but they messed up our room booking. We got given key cards and the receipt to the wrong room, opened the room to people already inside. We then had to call the company on the other guests phone as there was no staff at the hotel and we can't make calls without big fees on our phones being abroad. We had to speak to two different people on the phone to get things sorted. This was not ideal especially after having hiked for 9 hours through the rain and just wanting to sit down.
Zoe
Zoe, 1-night family trip
Verified Expedia guest review