2/10 Buruk
21 Januari 2025
Negative experience
I stayed at the OMNI for 3 nights during the beginning of January and our trip was a disaster. When we arrived at the hotel it was freezing. I can understand that Texas was going through a cold spell but we put the heat up in our room to 80 degrees and the room would not warm up. We were shivering all night even though we used the extra blankets in the room.
The next morning the fire alarm started to go off and continued to go off for hours. Apparently the hotel was doing some fire alarm testing but no one informed us about it. When we inquired about it at the front desk they said that the maintenance staff should have left a note in our room about the testing but we didn't receive anything and neither did my friend who was staying in another room at the hotel. What is more shocking is that no one at the front desk informed us about the fire alarm testing when we checked in the night before.
I had a big presentation to prepare for the next day that I couldn't work on it because of the insanely loud alarm that shrieked every 5 minutes. My mom who came with me experienced a huge migraine as a result that ruined the rest of the trip for her.
The next day there was a foul smell in the corridor that got progressively worse as the day progressed. We advised the front desk about this and they put an air purifier in the hallway. This helped with the odor but we were worried about the air that we were breathing in.
Joanna
Joanna, perjalanan bisnis 4 malam
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