I’ve stayed at Future Inn Cardiff many times over the years and have always found it a reliable and comfortable place to stay. Unfortunately, this recent visit was by far the worst experience I’ve had here.
The room itself wasn’t great — the walk-in shower was poor, and when I went to unplug my phone charger from the bedside fitting, the whole socket came away from the wall. Around our room, bottles and plates from other guests were left in the corridor from the afternoon and were still there the next morning when we checked out.
Overall, the hotel just didn’t feel as clean or as well-kept as it has been in the past. It’s lost that polished, well-run feel I’ve come to expect.
I was due to stay again in a few weeks’ time, but at around £450 for one night in a similar room, I’ve decided to cancel. I’ll drive to Cardiff and back rather than pay that much for what no longer feels like good value.