2/10 Buruk
14 Januari 2025
What a dump
First off, the property looks nothing like this. It's a grey run down building. I was charged a hundred dollar security deposit once I checked in. I went up to the room to look it over and there were hairs in the sink, urine on the toilet seat and used condoms in the bed. I went back downstairs and demanded my money back. He gave me the security deposit back immediately and would have given me the room fee back, but couldn't as it was booked through hotels.com. I have tried to no avail to get in touch with them but they have no email, phone number, etc. The automated service is a joke. It's ridiculous that you can't talk to a person with this company. I disputed the charges with my cc company which they reversed, but hotels.com turned around and charged me again. I will NEVER use Hotels.com as they rip people off. I had picked up my son from deployment and just wanted somewhere to get some rest because we had been up since 5am and were exhausted. Beware when using this app. The pictures and information is extremely outdated and they are no help.
Kimberly
Kimberly, perjalanan keluarga 1 malam
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