4/10 Lumayan
8 Jul 2025
There was a huge stain still very much wet, which i actually stepped in when i kicked off my flip flops, in bare feet , as i was unloading my baggage cart. Called front desk, the cleaner tried, but left a towel over the area. When I went to the pool, there were Cheetos from a fallen bag scattered at the top of the pool stairs, which I picked up myself by hand , as staff had no nearby broom and pan. When I attempted to make front desk aware of children behaving badly and not respecting other guests, security guy, I think his name was Frank, said yeah I’ve been watching them and then said he to go to bathroom and never addressed the issue, which I then called corporate to make them aware such things seemed to be unacknowledged and staff seemed to be unaffected.
One of the pillows had mold on it.
They charged me $75 for my dog, which the site only said, pets allowed. It did not give me the option of selecting anything that would make me informed if I was bringing a pet that it allowed, that there would be a fee.
Only when I was complaining was I informed I could go to the Holiday Inn pool, as it was a sister property. I know first hand from formerly living in Key Largo, those pools are more accommodating to bigger groups of family as their pools are significantly larger than the one provided at Marriot.
My experience , and my expectations, as a guest, in the very first hours of my stay, were absolutely not met.
Antoinette
Antoinette, perjalanan 2 malam
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