8/10 Sangat Baik
30 Jun 2025
Room changes
We had an unfortunate situation, our first room on the 2nd floor was lovely and spacious - but it smelled bad. (Turns out they had done some drain cleaning that resulted in a sewage smell for our room and the room above us) We first told a housekeeper who said she would let the manager know, but after two hours I went to the front desk. The front desk people were so nice and accommodating, and changed our room. However, it left us sitting in our room with our bags for about 90 minutes while they tried to find a room. They finally relocated us to a first floor room on the front of the hotel. It was located right by the front walk so everyone walking by could see in. We had requested a high floor, so this was not really what we wanted, but we had wasted so much time by that point we took the first floor room. I was disappointed they didn't comp us in some way for the inconvenience. However, it is a lovely place and close enough to walk into town.
Barbara
Barbara, perjalanan 2 malam
Ulasan tamu Hotels.com yang terverifikasi
