Charltons Banff

Hotel was good like one of the same budget hotels but one thing disturbed me that there was no elevator after 11:00 as my room was on 3rd floor. 2.There was no coffee in the room as that is complimentary in any hotel. 3.Most disturbing thing that I experienced was the breakfast was in another sister hotel (Royal Canadian) and when asked for coffee they told me that do I want to have free coffee as I had juice before it. It was so insulting as if was having food without paying for it, the food was included in the hotel fees. The person attended me as if I was begger there I just left the disgusting hotel as soon as possible

Spacious and clean room with everything we needed. Very friendly and helpful staff.

It was great!

The service at the front desk has been more than awesome thank you. It was clean and the bed was comfortable. Maybe it wouldn’t hurt to change out most the furnitures as the couch was from the ‘70’s and not comfortable at all. The lighting really needs to be updated as well. For the rest, all good :).

Very quiete love it, very private We will come back agaon

The kitchenette suite we booked was perfect for our family and the kids enjoyed having their own twin beds, in their own room. We used the kitchen to prep our lunches for the days we were out. The bed was comfortable and the breakfast included was delicious. The air con unit was at the back, in the kids’ room and it didn’t cool down our room at the front much. It was hot sleeping, we were grateful that the window opened.

Loved the hotel ! Only bad thing is you have to walk for breakfast and it’s very busy if you don’t get their early !

Cozy and clean rooms. The staff were extremely friendly and helpful upon check in and check out.

We had the best stay there and it was very clean and sanitized 😊

We loved our room because we can cook our own food. They provide utensils, pots and a pan. There is only one a/c in our unit with 2 rooms but the weather gets cooler in the night so it was ok. No front desk in the evening so if you need something, goodluck. The pool and hut tub was closed which was not mentioned AT ALL when we booked this place. The guy at the front desk said that bcoz he is all by himself and it's too much job for him to open the door to the pool to people so they decided to close it. They didn't clean our room nor change the sheets for 5 nights and 6 days that we were there. We had to ask for our garbage to be collected as it was piling up in our room. You basically have to ask.for everything including soap, shampoo, toilet paper. Breakfast was in another hotel .. not too far away and it was good. Too noisy during the night. We can hear the people walking upstairs. If the people staying in the next room leave their bathroom fan on while they sleep, goodluck, you will definitely hear it in your room. Worst nights we passed there :(