When we checked in (4 elderly travelers) arriving at 6a.m. after a 24 hour journey, we asked for a luggage cart, and were told to go and get it ourselves. One of the electronic keys (we had 2 rooms) did not work and in one of the rooms there were no lights working. When I went back down to the front desk they told me they would fix the lights after 7 a.m. When I complained that this was unacceptable, as we could not see anything in the dark, they told me I was disrespectful. They did fix the key and grudgingly turned the power on. The noise from traffic, even honking, could be heard all night. The following day the workers were more helpful and friendly. We asked for a wake-up call on the last morning of our stay, but it never came. The rooms were small but acceptably clean.