We were checking in after a very long day of traveling and a volleyball tournament. We didn’t make it to the hotel until about 10:00. -10:30 pm. As I’m trying to check in, there’s no one at th/e desk but I can hear someone in the office on a personal call. I try being polite and give her a few minutes to finish the conversation. (I’m making all sorts of noises in hopes of getting her attention.). After standing and waiting for 10 minutes, I raise my voice louder and say: “Hey! Hello!” The lady comes out of the office, no apologies or anything. She had room cards and papers preprinted and asked for my name, handed me the key card and paperwork. Never asked for my ID, credit card, or anything to verify my identity. It was obvious she wanted to get back to her call.
I paid around $200 and expected better service and respect.