Grand Hyatt Hangzhou

Choose dates to view prices

Grand Hyatt Hangzhou offers a great location, putting you within a short 10-minute walk of West Lake and Broken Bridge. Guests can visit the spa to be pampered with hot stone massages, body wraps or facials, and 28 Hubin Road 湖滨28, one of 5 restaurants, serves lunch and dinner. An indoor pool, a bar/lounge and a health club are other highlights at this luxurious hotel. The property is only a short walk to public transportation: Longxiangqiao Station is 4 minutes away.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference centre

Feel at home (6)

  • Free cots/infant beds
  • Fridge
  • Private bathroom
  • Separate bath and shower
  • Daily housekeeping
  • Laundry facilities
The current price is Rp4.103.913
Rp4.785.163 total
includes taxes & fees
20 Sept - 21 Sept

Why we love this property

Work and play perfection
City centre hotel with conference facilities and business amenities. Guests can unwind with spa services and massages after work.
Diverse dining options
This hotel offers 5 restaurants with delectable cuisine, a relaxing bar for evening drinks, and a cafe. A delightful buffet breakfast starts each morning.
Blissful spa getaway
This hotel features spa treatment rooms offering aromatherapy, massages, and body treatments. A sauna, steam room, and hot tub complete the wellness experience.

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Room, 1 King Bed, Garden View

A modern hotel room with a large bed, a TV on the wall, a seating area with a table, and a view of the outdoors.

Room, 1 King Bed, Garden View

  • Garden view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Single Beds, Garden View

A hotel room with two beds, a desk, a chair, a window with a view, and a wall-mounted artwork.

Room, 2 Single Beds, Garden View

  • Garden view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Room, 1 King Bed (West Lake View)

A modern hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Room, 1 King Bed (West Lake View)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Single Beds (West Lake View)

A hotel room with two beds, a sofa, a chair, a large window, and a view of a building outside.

Room, 2 Single Beds (West Lake View)

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Room, 1 King Bed (Club Access)

A modern hotel room with a large bed, a sofa, a dining table with fruit, and a view of the city through large windows.

Room, 1 King Bed (Club Access)

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Single Beds (Club Access)

A hotel room with two beds, a sofa, a desk with a lamp, and a large window with curtains.

Room, 2 Single Beds (Club Access)

  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Room, 1 King Bed (West Lake View, Club Access)

A hotel room with a large bed, a desk, a chair, a table, and a view of the mountains.

Room, 1 King Bed (West Lake View, Club Access)

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Single Beds (West Lake View, Club Access)

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view of mountains.

Room, 2 Single Beds (West Lake View, Club Access)

  • Lake view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a sofa, a dining table with fruit, and a view of the city through large windows.

Room, 1 King Bed

7.4 out of 10
Good
(6 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Grand Suite, 1 King Bed

A modern hotel room with a large bed, a bedside table, a nightstand, a wall-mounted artwork, and a window providing natural light.

Grand Suite, 1 King Bed

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Single Beds

A hotel room with two beds, a sofa, a desk with a lamp, and a large window with curtains.

Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

A modern hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Tent, 1 King Bed (CAMP IN GARDEN)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Grand Suite, 1 King Bed (Deluxe)

A modern hotel room with a large bed, a bedside table, a nightstand, a wall-mounted artwork, and a window providing natural light.

Grand Suite, 1 King Bed (Deluxe)

  • Lake view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Single Beds, City View

A hotel room with two beds, a desk, a chair, a large window with a view of buildings, and a painting on the wall.

Room, 2 Single Beds, City View

  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Single Beds

A hotel room with two beds, a small table, a chair, and a view of the cityscape.

Deluxe Room, 2 Single Beds

  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Room, 1 King Bed, City View

A hotel room with a large bed, a seating area with a table, and a view of a building with domes.

Room, 1 King Bed, City View

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a view of the outdoors, and modern decor.

Deluxe Room, 1 King Bed

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

Similar properties

Indoor pool
Midtown Shangri-La, Hangzhou
Downtown Hangzhou
  • Pool
  • Spa
  • Free parking
  • Free Wi-Fi
8.8 out of 10, Excellent, 255 reviews
The price is Rp2.365.470
Rp2.758.138 total
includes taxes & fees
7 Oct - 8 Oct
Midtown Shangri-La, Hangzhou
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007

What's nearby

  • West Lake - 1 min walk - 0.0 km
  • Wulin Night Market - 12 min walk - 1.1 km
  • Wushan Night Market - 2 min drive - 2.1 km
  • Wulin Square - 2 min drive - 2.2 km
  • Hangzhou Tower Shopping Mall - 2 min drive - 2.2 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive
  • Hangzhou Railway Station (HZD) - 18 min drive
  • South Railway Station - 19 min drive
  • Hangzhou Station - 20 min drive
  • Longxiangqiao Station - 4 min walk
  • Fengqi Road Station - 18 min walk
  • Wushan Square Station - 23 min walk
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪寿司郎 - ‬3 min walk
  • ‪HEYTEA 喜茶 - ‬4 min walk
  • ‪Grand Café - ‬1 min walk
  • ‪知味观 - ‬4 min walk
  • ‪Haxnbauer - ‬6 min walk

About this property

Grand Hyatt Hangzhou

  • Grand Hyatt Hangzhou offers a great location, putting you within a short 10-minute walk of West Lake and Broken Bridge. Guests can visit the spa to be pampered with hot stone massages, body wraps or facials, and 28 Hubin Road 湖滨28, one of 5 restaurants, serves lunch and dinner. An indoor pool, a bar/lounge and a health club are other highlights at this luxurious hotel. The property is only a short walk to public transportation: Longxiangqiao Station is 4 minutes away.

At a glance

Hotel size

    • 388 rooms
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free on-site self-parking
    • Height restrictions apply for on-site parking

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Train station pickup*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 5 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

What to do

  • Bike rentals nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Meal delivery service
  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

28 Hubin Road 湖滨28 – This restaurant serves lunch and dinner. Open daily.
Grand Cafe 咖啡厅 – This buffet restaurant serves breakfast, brunch, lunch and dinner. Open daily.
Grand Hyatt Steakhouse – This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Patio 青莳 – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 198 per person
  • Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CNY 292.0 per night

Parking

  • Parking height restrictions apply

Policies

Extra-person charges may apply and vary depending on property policy.

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.

This property accepts credit cards, debit cards, mobile payments and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

Cashless transactions are available.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Also known as

Hangzhou Hyatt

Hangzhou Hyatt Regency

Hyatt Hangzhou

Grand Hyatt Hangzhou Hotel

Hyatt Regency Hotel Hangzhou

Regency Hyatt Hangzhou

Hyatt Regency Hangzhou Hotel

Grand Hyatt Hangzhou Hotel

Grand Hyatt Hangzhou Hangzhou

Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

Does Grand Hyatt Hangzhou offer free cancellation for a full refund?

Yes, Grand Hyatt Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Hyatt Hangzhou?

Yes, there's an indoor pool.

Are pets allowed at Grand Hyatt Hangzhou?

Sorry, pets aren't allowed.

Is parking offered on site at Grand Hyatt Hangzhou?

Yes, there's free self parking.

Is an airport shuttle service offered by Grand Hyatt Hangzhou?

Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one way.

What are the check-in and check-out times at Grand Hyatt Hangzhou?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at Grand Hyatt Hangzhou and nearby?

Have fun with nearby activities such as cycling and hiking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Grand Hyatt Hangzhou also has a sauna and a steam room.

Are there restaurants at or near Grand Hyatt Hangzhou?

Yes, there are 5 on-site restaurants, featuring al fresco dining, Italian cuisine and garden views.

Does Grand Hyatt Hangzhou have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

What's the area around Grand Hyatt Hangzhou like?

Grand Hyatt Hangzhou is in Downtown Hangzhou, a short 4-minute walk from Longxiangqiao Station and 9 minutes' walk from Broken Bridge.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Grand Hyatt Hangzhou Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

8.8

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet was one of the best and extremely rich. (5 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report

Popular mentions

Location
View
Food
Room

Reviews

Verified review

10/10 Exceptional

Room is clean and well maintained. Amenities are good. Staffs are very friendly and helpful.
Verified review

10/10 Exceptional

Excellent lake view and good breakfast
Verified review

10/10 Exceptional

The room is big, the staff is very helpful. The breakfast is excellent.
Verified review

10/10 Exceptional

The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had!
Verified review

10/10 Exceptional

Location excellent, well trained staff
Verified review

10/10 Exceptional

This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.
Verified review

10/10 Exceptional

Great location! Excellent service!
Verified review

10/10 Exceptional

Nice location with good service
Verified review

10/10 Exceptional

Excellent location on the lake. Third time staying at this location.
Verified review

10/10 Exceptional

Great view and great experience
Verified review

10/10 Exceptional

Great customer oriented service!
Verified review

10/10 Exceptional

It’s in a very good location and good service!
Verified review

10/10 Exceptional

Excellent location. Food at restaurant was delicious, massage was great.
Verified review

8/10 Very good

Good location to west lake.
Verified review

8/10 Very good

Nice room. Superd location
Verified review

10/10 Exceptional

Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service.
Verified review

10/10 Exceptional

A 5-star facility in the best location in Hangzhou with services that match its class!
Verified review

10/10 Exceptional

Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou.
Verified review

10/10 Exceptional

Luxury hotel with superb location

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Verified review

8/10 Very good

Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Verified review

10/10 Exceptional

Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
Verified review

10/10 Exceptional

Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Verified review

10/10 Exceptional

A stay at the Grand Hyatt Hangzhou is defined by its breathtaking position on West Lake, where the views alone make it unforgettable. Waking to the stillness of the water from your room is pure magic. The rooms are spacious and beautifully appointed, with a sense of understated opulence and thoughtful design. The Grand Club is a standout, offering exceptional service, generous amenities, and a serene space to unwind throughout the day, the only distraction is the children that often accompany parents which is maybe not such a consideration for others paying to upgrade to Club. Our room came with a comfortable bed and excellent linen and towels, which is important to me. With its elegant interiors and unbeatable location just steps from lakeside walks, dining, and shopping, it’s the perfect blend of luxury, comfort, and convenience and so glad we booked the stay.
Verified review

6/10 Good

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
Verified review

6/10 Good

Not a Grand Hyatt standard, the rooms are not well maintained, service is not up to a Grand Hyatt expectation, particularly during breakfast. I guess the staff are not well trained during Chinese New Year with many of the staff are on holiday? However, location is excellent, and I must say the concierge service is great.