Grand Hyatt Hangzhou

Luxury hotel with 5 restaurants, near West Lake

Choose dates to view prices

Mon, Apr 13
Tue, Apr 14
April 2026
May 2026
Near the serene West Lake, Grand Hyatt Hangzhou offers a luxurious retreat with an indoor pool and soothing spa treatments. Treat yourself to Italian cuisine at one of the five on-site restaurants or unwind in the bar while staying connected with in-room WiFi. Previous guests have raved about their stay.
Excellent

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center

Feel at home (6)

  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Daily housekeeping
$231 nightly
$245 total
Mar 31 - Apr 1
Total with taxes and fees

Why we love this property

Blissful spa getaway
This hotel features spa treatment rooms offering aromatherapy, massages, and body treatments. A sauna, steam room, and hot tub complete the wellness experience.
Lakeside luxury views
This lakeside hotel sits in a historical district at the city center. The garden-view restaurant offers peaceful views of the tranquil waters.
Diverse dining options
This hotel offers 5 restaurants with delectable cuisine, a relaxing bar for evening drinks, and a cafe. A delightful buffet breakfast starts each morning.

Room options

Showing 13 of 13 rooms
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Terrace/patio

Room, 1 King Bed, Garden View

  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Room, 2 Twin Beds, Garden View | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Terrace/patio

Room, 2 Twin Beds, Garden View

  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Room, 1 King Bed, Lake View | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

Exceptional
  • Lake view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Room, 2 Twin Beds, Lake View | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Lake View

Very good
  • Lake view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds (Club Access)

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

Exceptional
  • Lake view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds, Lake View

  • Lake view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed
Grand, Suite, 1 King Bed | Bathroom | Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Grand, Suite, 1 King Bed

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds
Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk
Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk
Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed (CAMP IN GARDEN)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed
View from room
Grand Premium Suite | Premium bedding, minibar, in-room safe, desk
Grand Premium Suite | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Grand Premium Suite

  • Lake view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007

What's nearby

  • West Lake - 1 min walk - 0.0 km
  • Xihu Tiandi - 13 min walk - 1.1 km
  • Wushan Night Market - 20 min walk - 1.7 km
  • Wulin Square - 2 min drive - 1.9 km
  • Hangzhou Tower Shopping Mall - 2 min drive - 2.2 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive
  • Hangzhou Railway Station (HZD) - 18 min drive
  • South Railway Station - 19 min drive
  • Hangzhou Station - 20 min drive
  • Longxiangqiao Station - 4 min walk
  • Fengqi Road Station - 18 min walk
  • Wushan Square Station - 23 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪Grand Café - ‬1 min walk
  • ‪寿司郎 - ‬3 min walk
  • ‪friday eve - ‬4 min walk
  • ‪知味观 - ‬4 min walk
  • ‪TOUS les JOURS - ‬3 min walk

About this property

Grand Hyatt Hangzhou

Grand Hyatt Hangzhou offers a great location, putting you within just a 10-minute walk of West Lake and Broken Bridge. Guests can visit the spa to be pampered with hot stone massages, body wraps, or facials, and 28 Hubin Road 湖滨28, one of 5 restaurants, serves lunch and dinner. An indoor pool, a bar/lounge, and a health club are other highlights at this luxurious hotel. The property is just a short walk to public transportation: Longxiangqiao Station is 4 minutes away.

At a glance

Hotel size

    • 388 rooms
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Height restrictions apply for onsite parking

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station pick-up*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 5 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

What to do

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

28 Hubin Road 湖滨28 - This restaurant serves lunch and dinner.
Grand Cafe 咖啡厅 - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Grand Hyatt Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Patio 青莳 - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 198 per person
  • Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CNY 288.0 per night

Parking

  • Parking height restrictions apply

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Diners Club, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

Does Grand Hyatt Hangzhou offer free cancellation for a full refund?

Yes, Grand Hyatt Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Hyatt Hangzhou?

Yes, there's an indoor pool.

Are pets allowed at Grand Hyatt Hangzhou?

Sorry, pets aren't allowed.

Is parking offered on site at Grand Hyatt Hangzhou?

Yes, there's free self parking.

Is airport shuttle service offered by Grand Hyatt Hangzhou?

Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one way.

What are the check-in and check-out times at Grand Hyatt Hangzhou?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Grand Hyatt Hangzhou and nearby?

Have fun with nearby activities like cycling and hiking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Grand Hyatt Hangzhou also has a sauna and a steam room.

Are there restaurants at or near Grand Hyatt Hangzhou?

Yes, there are 5 onsite restaurants, featuring alfresco dining, Italian cuisine, and garden views.

Does Grand Hyatt Hangzhou have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Grand Hyatt Hangzhou like?

Grand Hyatt Hangzhou is in Shangcheng, a short 4-minute walk from Longxiangqiao Station and 9 minutes' walk from Broken Bridge.

Have a question?

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Grand Hyatt Hangzhou Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

8.8

Staff & service

8.6

Property conditions & facilities

Popular mentions

LocationFoodViewRoom
Verified

10/10 Exceptional

我們住城景，早晨非常好
Nga Yi, 2-night trip
Verified

10/10 Exceptional

房間乾淨、地點便利
CHIHYUNG, 2-night trip
Verified

10/10 Exceptional

Excelente localização, ótimo buffet tanto no café da manhã, quanto no lounge.
Fernando, 3-night trip
Verified

6/10 Good

Not a Grand Hyatt standard, the rooms are not well maintained, service is not up to a Grand Hyatt expectation, particularly during breakfast. I guess the staff are not well trained during Chinese New Year with many of the staff are on holiday? However, location is excellent, and I must say the concierge service is great.
Yui Ping Paulo, 3-night trip
Verified

10/10 Exceptional

This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.
RAY, 4-night trip
Verified

4/10 Fair

There were shut stain in the toilet bowl when we check in. The room was also not ready by 3pm.
Rayson, 3-night trip
Verified

10/10 Exceptional

Der var rent og pænt og personalet var meget venlige
Rainer Michael, 2-night trip
Verified

10/10 Exceptional

Great customer oriented service!
KuanKhengCandy, 2-night trip
Verified

10/10 Exceptional

Great location! Excellent service!
Corinna, 3-night trip
Verified

10/10 Exceptional

房間大，非常舒適和整潔，外出方便，附近很多商場和食肆。
Yuk Yee Ada, 3-night trip
Verified

10/10 Exceptional

Okay
FU, 2-night trip
Verified

10/10 Exceptional

It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag!
Joanna, 3-night trip
Verified

6/10 Good

房間設施比較舊，已經住在6樓，但是景觀一般，另外一間房間也是6樓，景觀很差。有些餐廳服務員態度麻麻。有位服務員Wilson，服務態度殷勤，非常好。
Linda mary, 2-night trip
Verified

8/10 Very good

Nice room. Superd location
CHONG, 1-night trip
Verified

10/10 Exceptional

Location excellent, well trained staff
Lucy, 2-night trip
Verified

10/10 Exceptional

Nice location with good service
George, 1-night trip
Verified

8/10 Very good

員工服務態度不夠专業，一點也沒有回家的感覺⋯⋯
Lin Fung, 1-night trip
Verified

10/10 Exceptional

Great view and great experience
Sheng, 1-night trip
Verified

10/10 Exceptional

去西湖遊玩參考真的很方便，附近美食也多選擇，購物更是太方便了！
Chloe, 3-night trip
Verified

10/10 Exceptional

Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
Martin, 6-night trip
Verified

10/10 Exceptional

酒店在西湖邊上，環境清靜
Ka Chiu, 4-night trip
Verified

8/10 Very good

Noise soundproof can be improved. Inside room u can hear outside peopke talking. And access for vehivle is not so friendly now maybe the construction, but is not up to hotel. All rest is excellent!
SHEN, 2-night trip
Verified

10/10 Exceptional

Everything excellent during our stay at the hotel.
SHI, 1-night trip
Verified

8/10 Very good

Gute Wahl

Sehr gute Lage und ausserordentlich freundliche Mitarbeiter.
André, 2-night trip
Verified

10/10 Exceptional

西湖之旅

住在西湖旁邊，是一次很好的體驗。酒店舒適，景觀很好。鄰近商場，飲食購物非常方便👍
2-night trip