Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort

Unhappy Traveler My family and I traveled to Orlando on August 2nd & 3rd – departing the 4th to take our children Back to School Shopping – Tax Free - Weekend. When we checked in everything was great. Our reservation was accurate, we were put in a very nice room. Everyone was very friendly and helpful. On August 3rd, my girls I woke up to go to the Outlet mall that is located in walking distance of the resort. Our evening plans were to go to the other near by outlet mall after we came back from dinner and hang out at the bar for our last night. Well unfortunately we were not able to do so. When we got back to our room around 7:30 or so we came to a very hot room. We called maintenance to come and see what was wrong. And after the gentleman that tried to fix what could not be fixed for about an hour and to exculate this the Manager. Who came up to tell u that our AC has broken and that we had to move to another room. After waiting for him for about 30 minutes or so. He find us another room, that was in a different building. This situation prevented us from going to the outlet malls that night and our relaxing time with my family pool side. We asked the manager if they would comp us a night so that we could continue our shopping the next evening and we were told no, that they were 100% occupied (which they were not) and instead upgraded us to a huge room that we did not need in the efforts that

As many of the reviews I read about this hotel mentioned the cleanliness as being the biggest issue, I was not surprised and arrive prepared with my cleaning wipes and disinfectant spray. I picked up popcorn off the floor behind the door of one of the rooms. The carpet looked as if it had not been cleaned in quite some time. There was one large spot outside the door of a room that was particularly gross. I wiped down everything I touched, cleaning better than whoever had “serviced” the room prior to our arrival. The staff we encountered were friendly and the location is great. Indeed this property needs better care. They provide limited towels in-room but do provide laundry detergent for you to re-wash towels or clothes if needed. There is a shuttle provided to the theme parks but unfortunately the availability didn’t coincide with our schedule so we drove. The drive was easy for both Disney and Universal. There are two pools, one with a pirate ship which my nephew enjoyed. We had hoped that an apartment-style hotel would be more ideal for our family trip but the uncleanliness made it a little uncomfortable. So we’ll probably opt for the traditional hotel next time. To the hotel, please do not feel the need to respond to this review. If I’ve seen the comments about cleanliness you have too so this should not be a surprise. If you sincerely believe it is important to contact me, please do so offline. Thanks!

The pool was great, my family loved it!

The size of the place was good with lots of room. The dining area was nice. The couch and chairs were very uncomfortable and cheap in our unit. We had no toaster or frying pan, which we had to request twice before receiving. We arrived early, 3 hours before check in and they still didn't have our room ready at the check in time. It was only after talking to the supervisor that I was given a different room that was ready. I asked for a late check out and they would only give me a complimentary 30 minutes. Which seems odd given the initial check in experience. We were disturbed twice before the agreed check out time. The supervisor gave me great service and so did the person I checked out with, the service is spotty given the staff you get.

The pool was not clean. The beds were very old and had become sunken in. They provided an insufficient amount of toilet paper for the amount of people staying in the rooms. There was also not enough towels and there was a fee for extra towels. The couch and chairs in the room were old and stained. Our toilet overflowed we had to clean it