4/10 Lumayan
4 Apr 2025
Great location, but...
Tower House is in a great location, right in the heart of Oxford. It's an old building so it's not unreasonable to experience some old-building rough spots. But the entry and room were both run down. The photo I saw when making the booking was nothing like the room I had. Possibly other rooms are better.
It was stated that there was not 24-hour service. The host was there when I arrived and I understood that to mean there were limited daytime hours.
I explained that I would leave my bags after checkout time and the host said that would be fine and showed me where to put my keys in a basket when leaving.
I left my bags in the office behind the desk.
The host was not there but I expected him to be briefly away. The outer door was locked.
When I returned at the time I'd noted to pick up my bags the host was not there and I was fortunate that there was another (frustrated) traveler who opened the door to my persistent ringing.
Perhaps the host meant for me to retain my room key until I picked up my bag; I was not told there wouldn't be anyone there in the afternoon.
A cleaner, better-maintained place and clear communication are in order. I can't recommend Tower House.
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