Best Western London Ilford Hotel

I have found most of the staff to be impolite, and abrupt, the terms of my booking meant that I could pay on check in or check out, but was told that my booking would be cancelled if I didn’t pay for the stay at the desk on check in. The room is adequate, the wardrobe is difficult to open and doesn’t close properly, the door is misaligned one the hinges. The bathroom mirror lights are constantly operative with no means of switching off, detrimental to the environment and means the room is constantly illuminated if the door is left ajar after showers. The bed is cheap and extremely uncomfortable, I nearly slept on the floor, there were no extra pillows or quilts. The hotel were amendable when I requested disability friendly parking, and coincidentally I have a ground floor room near the entrance. We were given a slip for breakfast, I am glad we checked as we would’ve had breakfast then been given a subsequent surcharge as I’ve booked through Hotels.com it wasn’t inclusive. The staff were kind enough to change the batteries in the television remote for me, but the remote is still hap-hazard and not all features work, and having to rely on our phones and the internet to check the free view guide. During our stay, my partner became ill, the night staff were helpful, but due to the illness we checked out a day early. On the last night of our stay the fire alarm panel which was on the wall where our heads rested was constantly alarming and not tended too.

Great service and great room! The curtains were slightly broken so let light in and the remote control stopped working but other than that it was a great stay! Service was amazing!

Very good hotel

I could not get the heating in the room to work but covering up in the bed kept me fairly warm. I had to ask for the bill receipt twice but it eventually was provided. The iron and ironing board I asked for was given without virtually any delay. The location is why the hotel is popular with me it is very near to the railway station exits but the noise of the trains is very muted. I was able to check-in before the regulation time stated for the official check-in unlike some hotels where the room is ready but check-in is still not allowed. The breakfast was just right for me but I was disappointed that there was no Marmite for the toast but that's a very minor issue.

Rooms were stifling but it was a very warm 2/3 days - staff were all good - breakfast VG and air con in reception welcome