I had high expectations when I booked the room at Villagio for their Royal Suite. We were celebrating my friend's birthday but the hotel rejected our request to set up the room with even a balloon while booking.
The room had a weird smell to it, the curtains were dirty, the pool was not cleaned for sure as there were some fragments, and the overall vibe wasn't perfect.
The staff at the counter doing check-in greeted me with "Yes?" instead of a "Welcome to Villagio" or anything welcoming. While checkout, I got the security deposit back and kept waiting as the staff did not tell me the checkout has been complete. 2 minutes later I ask if it is over, and he says yes. No thank you, no greeting, Nothing.
It was a very upsetting stay to be very honest. A birthday celebration went wrong and so not worth it.
Instagram: @imelpinto