Absolutely terrible experience from start to finish.
The problems began before we could even get into the property. The door code provided did not work, leaving us locked out after a long day of travel. We struggled to get ahold of anyone and finally received a response after 8 PM with a different code that worked.
Once inside, the condition of the house was shocking. The property was dirty, outdated, and poorly maintained. We arrived late and hungry only to discover the dishes, utensils, and cookware were filthy, meaning we had to wash items before we could even eat. There was debris inside the cupboards, the bathroom was gross, and the bathroom lights did not work.
The beds were unbelievably uncomfortable — cheap steel frames with thin mattress pads where you could feel every metal bar underneath.
The hot tub was completely unusable. We specifically booked a place with a hot tub, and this one had visible debris floating inside and slimy water. We refused to go in it.
Other issues included tiny TVs, barely any toilet paper supplied, and old games with missing pieces.
The listing photos were extremely misleading compared to reality. Honestly, I would have felt more comfortable staying in a downtown hostel than this rental. Hotels.com should seriously inspect this property before continuing to allow their brand to be associated with it.
