2/10 Buruk
6 Agu 2025
the hotel has serious issues with understaffing, poor housekeeping, inadequate amenities, and subpar hygiene. With only four staff members for the entire property, it’s no surprise service requests went unanswered—hotels typically need a much larger team to function smoothly, even for smaller properties. No housekeeping over three nights, despite multiple calls, points to either gross mismanagement or a complete lack of operational structure. Limited toiletries (just small Medimix soap) and broken fixtures like taps and toilet seats suggest neglect in maintenance and guest comfort. Dirty rooms and an unhygienic breakfast (unacceptable items like bread toast, tea, and paratha) further indicate a failure in basic hospitality standards.
Mohammed
Mohammed, perjalanan keluarga 3 malam
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