8/10 Very good
Staff very friendly and helpful, hotel and rooms dated but very clean
andrej
andrej, 7-night trip
Hotel Puerto Palace
Family-friendly hotel with 2 outdoor pools, near Plaza del Charco
Choose dates to view prices
Escape to Hotel Puerto Palace, an upscale haven near Plaza del Charco and Lago Martianez Swimming Pools. Unwind with a breakfast buffet, rejuvenate at the sauna or spa tubs, and enjoy activities like mini golf and volleyball.
8.4
Very good
Popular amenities
- Spa
- Free parking
- Free WiFi
- Restaurant
- Connecting rooms available
Main amenities (12)
- Daily housekeeping
- Near the beach
- Restaurant and bar/lounge
- 2 outdoor pools and 2 hot tubs
- Outdoor tennis court
- Fitness center
- Sauna
- Children's pool
- Pool bar
- Spa services
- Babysitting
- Business center
For families (6)
- Babysitting (surcharge)
- Children's pool
- Playground on site
- Connecting/adjoining rooms available
- Television
- Garden
$127 nightly
$136 total
Apr 5 - Apr 6
Total with taxes and fees
Why we love this property
Spa escape
Discover spa services, soothing massages, and a refreshing sauna at this hotel. Pilates classes and a fitness room energize. A garden brings tranquility.
Gourmet hub
This hotel offers a restaurant and bar for culinary explorers. The free buffet breakfast adds extra value to the dining experience.
Comfort beyond words
Drift into dreamland beneath cozy down comforters. Rainfall showers refresh, while blackout drapes ensure undisturbed rest in these balcony-equipped rooms.
Room options
Check availability for these dates
Showing 22 of 22 rooms
Standard Double Room
8.2Very good
13 reviews
- 344 sq ft
- Sleeps 3
- 1 King Bed OR 2 Large Twin Beds
Standard Single Room
8.0Very good
2 reviews
- 215 sq ft
- Sleeps 1
- 1 Twin Bed
Standard Triple Room
8.0Very good
2 reviews
- 344 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds
Double Room Single Use
9.0Wonderful
2 reviews
- 344 sq ft
- Sleeps 1
- 1 King Bed OR 2 Twin Beds
Double Room Single Use, Pool View
8.0Very good
2 reviews
- 344 sq ft
- Sleeps 1
- 1 King Bed OR 2 Twin Beds
Double Room Single Use, Sea View
- 344 sq ft
- Sleeps 1
- 1 King Bed OR 2 Large Twin Beds
Double Room, Pool View
8.8Excellent
5 reviews
- 344 sq ft
- Sleeps 3
- 1 King Bed OR 2 Large Twin Beds
Double Room, Sea View
9.6Exceptional
4 reviews
- 344 sq ft
- Sleeps 3
- 1 King Bed OR 2 Large Twin Beds
Triple Room, Sea View
- 344 sq ft
- Sleeps 3
- 1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds
Triple Room, Pool View
9.0Wonderful
2 reviews
- 344 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds
Double Room, Pool View (2 adults and 1 child)
7.4Good
3 reviews
- 344 sq ft
- Sleeps 3
- 1 King Bed OR 2 Twin Beds
Double Room, Sea View (2 adults and 1 child)
- Sea view
- 344 sq ft
- Sleeps 3
- 1 King Bed OR 2 Large Twin Beds
Standard Room (2 adults and 1 child)
- 344 sq ft
- Sleeps 3
- 1 King Bed OR 2 Large Twin Beds
Economy Double Room
- 1 bedroom
- Sleeps 2
- 1 King Bed
Economy Triple Room
- 1 bedroom
- Sleeps 3
- 1 King Bed
Family Room (4 adults)
- 2 bedrooms
- Sleeps 4
- 1 Queen Bed and 2 Large Twin Beds
Family Room (3 adults)
- 2 bedrooms
- Sleeps 3
- 1 King Bed and 2 Large Twin Beds
Family Room (2 adults, 2 children)
- 2 bedrooms
- Sleeps 4
- 1 King Bed and 2 Large Twin Beds
Standard Single Room, Pool View
- 1 bedroom
- Sleeps 1
- 1 Twin Bed
Standard Single Room, Sea View
- Sea view
- 1 bedroom
- Sleeps 1
- 1 Twin Bed
Family Room (3 adults and 1 child)
8.0Very good
1 review
- 2 bedrooms
- Sleeps 4
- 1 Queen Bed and 2 Twin Beds
Economy Double Room (2 adults + 1 child)
- Sleeps 2
- 1 King Bed
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About the neighborhood
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
What's nearby
- Taoro Park - 6 min walk - 0.5 km
- Risco Belle Aquatic Gardens - 10 min walk - 0.8 km
- Plaza del Charco - 14 min walk - 1.2 km
- Puerto de la Cruz Town Hall - 15 min walk - 1.3 km
- Loro Park - 16 min walk - 1.3 km
Getting around
- Santa Cruz de Tenerife (TFN-Tenerife North) - 32 min drive
- Tenerife South Airport (TFS) - 73 min drive
Restaurants
- Restaurante Peruano - 13 min walk
- Alberto's - 4 min walk
- Tasca El Lagar - 12 min walk
- Cafetería Mazaroco - 13 min walk
- Cafetería Bahía Chiripa - 13 min walk
About this property
Hotel Puerto Palace
Hotel Puerto Palace puts you within a 10-minute drive of Plaza del Charco and Tenerife Beaches. Guests can indulge in massages or mani/pedis, then grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a poolside bar, and a fitness center. Fellow travelers say good things about the helpful staff and overall property condition.
At a glance
Hotel size
- 314 rooms
- Arranged over 4 floors
Arriving/Leaving
- Check-in start time: 4:00 PM; Check-in end time: midnight
- Contactless check-in available
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Babysitting*
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Onsite parking limited
Other information
- Smoke-free property
Property amenities
Food and drink
- Restaurant
- Bar/lounge
- Poolside bar
- Coffee/tea in a common area
- Snack bar/deli
Traveling with children
- Children's pool
- Mini golf
- Playground
- Babysitting (surcharge)
- Lifeguard on site
What to do
- Tennis
- Fitness classes
- Pilates classes
- Basketball
- Volleyball
- Mini golf
- Beach nearby
- Hiking/biking trails nearby
- Fishing nearby
Working away
- Business center
- Meeting rooms
- Computer station
- Conference space (6458 square feet)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool loungers
- Pool umbrellas
Facilities
- 1 building/tower
- Safe-deposit box at front desk
- Garden
- Terrace
- Library
- Television in common areas
- Fitness center
- 2 outdoor pools
- Arcade/game room
- Spa services
- 2 hot tubs
- Outdoor tennis court
- Sauna
- Banquet hall
- Reception hall
Accessibility
- Elevator
Room amenities
Be entertained
- Television
Home comfort
- Air conditioning
- Minibar
- Iron/ironing board (on request)
Sleep well
- Down comforter
- Blackout drapes/curtains
- Soundproofed rooms
- Bed sheets provided
What to enjoy
- Balcony or patio
Freshen up
- Shower/tub combination
- Rainfall showerhead
- Bidet
- Free toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free WiFi
- Phone
More
- Daily housekeeping
- In-room safe (surcharge)
- Connecting/adjoining rooms available
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.
Fees & policies
Optional extras
- Safes in guestrooms can be used for EUR 2.50 per day
Children & extra beds
- Babysitting is available for an extra charge
- Rollaway beds are available for EUR 30.0 per day
Pool, spa, & gym (if applicable)
- Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.
Also known as
Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz
Frequently asked questions
Is there a pool at Hotel Puerto Palace?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hotel Puerto Palace?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Puerto Palace?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Puerto Palace?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Hotel Puerto Palace?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (3-min drive) is nearby.
What is there to do at Hotel Puerto Palace and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Enjoy a relaxing soak in one of the 2 hot tubs and an invigorating swim in one of the 2 outdoor swimming pools. Hotel Puerto Palace also has a sauna and a fitness center, as well as an arcade and a garden.
Are there restaurants at or near Hotel Puerto Palace?
Yes, there's an onsite restaurant.
Does Hotel Puerto Palace have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hotel Puerto Palace like?
Hotel Puerto Palace is a short 14-minute walk from Plaza del Charco and 16 minutes' walk from Tenerife Beaches.
Have a question?
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Hotel Puerto Palace Reviews
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
7.8
Location
8.8
Staff & service
8.4
Property conditions & facilities
What guests liked
- The pool area was lovely, well maintained, and a main attraction to the property. (10 reviews)
- Breakfast options were good with a variety of choices and pleasant dining experience. (5 reviews)
From real guest reviews summarized by AI.Popular mentions
RoomBreakfastService staffBedFoodGyms (public)WalkingWeatherDessertsBalcony10/10 Exceptional
Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!
Ulises
Ulises, 3-night trip
8/10 Very good
Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.
Kassime
Kassime, 1-night trip
6/10 Good
Room was clean. Needed a tea and coffee maker.
Paul
Paul, 10-night trip
10/10 Exceptional
Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Louis
Louis, 4-night trip
8/10 Very good
Hotel and staff very good, but wifi reception in the room was nonexistent.
Darran
Darran, 7-night trip
10/10 Exceptional
We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
Verified traveler
5-night trip
8/10 Very good
Nice stay
Nice garden and swimming pool complex.
Room are hold but big and great views
Andrea
Andrea, 1-night trip
8/10 Very good
The hotel is located a bit to far from the city center
Jean Pierre
Jean Pierre, 8-night trip
10/10 Exceptional
Lovely hotel, I had a nice room and I enjoyed the breakfast.
Staff pleasant and helpful.
I'll be staying again next year.
Richard
Richard, 2-night trip
10/10 Exceptional
Great hotel
Martina
Martina, 14-night trip
8/10 Very good
Nice hotel, but absolutely nothing to do locally
Matthew James Edward
Matthew James Edward, 4-night trip
10/10 Exceptional
Good hotel, kids friendly
Xiaoyi
Xiaoyi, 12-night trip
8/10 Very good
great staff, nice big property
beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Brian
Brian, 3-night trip
10/10 Exceptional
Chill pool area
Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea
Alberte
Alberte, 4-night trip
10/10 Exceptional
The staff were very helpful and polite, nothing was too much trouble.
Hotel and food excellent. Definitely going back
Allison jane
Allison jane, 10-night trip
10/10 Exceptional
Great stay, looking forward to coming back.
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Sebastián
Sebastián, 8-night trip
10/10 Exceptional
Nice place
Jim
Jim, 1-night trip
8/10 Very good
The hotel and rooms were clean, and staff (especially in the restaurants) were very friendly and helpful. Breakfast was nice, but the coffee machines were very slow and the menu could be more versatile. Dinner had more variety, though I missed red meat. Parking was a real issue – spaces inside are very limited, and while you can park nearby, it often takes a long time to find a spot. Wi-Fi was weak in our building and frequently cut out. Also, the in-room safes are only available for rent, and the gym listed on the website isn’t part of the hotel but a paid external facility. Overall, okay stay but definitely room for improvement.
Shahrooz
Shahrooz, 7-night trip
10/10 Exceptional
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Emmanuel
Emmanuel, 3-night trip
10/10 Exceptional
All is beautiful!
Mihai
Mihai, 3-night trip
10/10 Exceptional
Loved it!
Sigrún
Sigrún, 3-night trip
10/10 Exceptional
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Augustina
Augustina, 4-night trip
10/10 Exceptional
Solo traveller
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Jenny
Jenny, 3-night trip
8/10 Very good
Great pool area. WIFI not really up to par in the room. Scetchy.
Tomas
Tomas, 5-night trip
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