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Hotel Puerto Palace

4.0 star property
Family-friendly hotel with 2 outdoor pools, near Plaza del Charco

Choose dates to view prices

Escape to Hotel Puerto Palace, an upscale haven near Plaza del Charco and Lago Martianez Swimming Pools. Unwind with a breakfast buffet, rejuvenate at the sauna or spa tubs, and enjoy activities like mini golf and volleyball.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free parking
  • Free Wi-Fi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • 2 outdoor pools and 2 hot tubs
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Children's pool
  • Pool bar
  • Spa services
  • Babysitting
  • Business centre

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Connecting/adjoining rooms available
  • Television
  • Garden
The current price is Rp2.615.333
Rp2.798.414 total
includes taxes & fees
25 Jan - 26 Jan

Why we love this property

Gourmet hub
This hotel offers a restaurant and bar for culinary explorers. The free buffet breakfast adds extra value to the dining experience.
Comfort beyond words
Drift into dreamland beneath cosy down comforters. Rainfall showers refresh, while blackout drapes ensure undisturbed rest in these balcony-equipped rooms.
Work meets play
This hotel combines business amenities with leisure options. Tackle projects in meeting rooms, then unwind with spa services, tennis, or mini golf.

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Double Room

Down duvets, minibar, desk, blackout curtains

Standard Double Room

8.4 out of 10
Very good
(12 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Standard Single Room

Down duvets, minibar, desk, blackout curtains

Standard Single Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room

Down duvets, minibar, desk, blackout curtains

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds

View all photos for Double Room Single Use

Down duvets, minibar, desk, blackout curtains

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Bidet
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room Single Use, Pool View

Down duvets, minibar, desk, blackout curtains

Double Room Single Use, Pool View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Bidet
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room Single Use, Sea View

Down duvets, minibar, desk, blackout curtains

Double Room Single Use, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Bidet
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Large Single Beds

View all photos for Double Room, Pool View

Down duvets, minibar, desk, blackout curtains

Double Room, Pool View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Double Room, Sea View

Down duvets, minibar, desk, blackout curtains

Double Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Triple Room, Sea View

Down duvets, minibar, desk, blackout curtains

Triple Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds OR 3 Large Single Beds

View all photos for Triple Room, Pool View

Down duvets, minibar, desk, blackout curtains

Triple Room, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds

View all photos for Double Room, Pool View (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Double Room, Pool View (2 adults and 1 child)

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room, Sea View (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Double Room, Sea View (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Sea view

View all photos for Standard Room (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Standard Room (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Economy Double Room

Down duvets, minibar, desk, blackout curtains

Economy Double Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Bidet
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Triple Room

Down duvets, minibar, desk, blackout curtains

Economy Triple Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (4 adults)

Down duvets, minibar, desk, blackout curtains

Family Room (4 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
2 bedrooms
Blackout curtains
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Family Room (3 adults)

Down duvets, minibar, desk, blackout curtains

Family Room (3 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
2 bedrooms
Blackout curtains
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds

View all photos for Family Room (2 adults, 2 children)

Down duvets, minibar, desk, blackout curtains

Family Room (2 adults, 2 children)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
2 bedrooms
Blackout curtains
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Standard Single Room, Pool View

Standard Single Room, Pool View | Down duvets, minibar, desk, blackout curtains

Standard Single Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Bidet
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room, Sea View

Down duvets, minibar, desk, blackout curtains

Standard Single Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Bidet
  • Sleeps 1
  • 1 Single Bed
  • Sea view

View all photos for Family Room (3 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Family Room (3 adults and 1 child)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
2 bedrooms
Blackout curtains
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Economy Double Room (2 adults + 1 child)

Down duvets, minibar, desk, blackout curtains

Economy Double Room (2 adults + 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Bidet
  • Sleeps 2
  • 1 King Bed

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8.2 out of 10, Very good, 361 reviews
The price is Rp2.737.752
Rp2.929.395 total
includes taxes & fees
22 Feb - 23 Feb
Precise Resort Tenerife
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About the area

Map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

What's nearby

  • Taoro Park - 6 min walk - 0.5 km
  • Plaza del Charco - 14 min walk - 1.2 km
  • Puerto de la Cruz Town Hall - 15 min walk - 1.3 km
  • Loro Park - 16 min walk - 1.3 km
  • La Paz Lookout - 19 min walk - 1.6 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 32 min drive
  • Tenerife (TFS-Tenerife South) - 73 min drive

Restaurants

  • ‪Alberto's - ‬4 min walk
  • ‪Restaurante Peruano - ‬13 min walk
  • ‪Cafetería Mazaroco - ‬13 min walk
  • ‪Bar Cafetería Central - ‬10 min walk
  • ‪Bar iris - ‬13 min walk

About this property

Hotel Puerto Palace

Hotel Puerto Palace offers a great location, putting you within a 15-minute walk of Plaza del Charco. Guests can indulge in massages or manicures and pedicures, then grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say good things about the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 314 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Lifeguard on-site

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Basketball
  • Volleyball
  • Mini golf
  • Beach nearby
  • Hiking/biking trails nearby
  • Fishing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (6458 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Arcade/games room
  • Spa services
  • 2 hot tubs
  • Outdoor tennis court
  • Sauna
  • Banquet hall
  • Reception hall

Accessibility

  • Lift

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Shower/bath combination
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and manicures and pedicures.

Fees & policies

Optional extras

  • Safes in guest rooms can be used for EUR 2.50 per day

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 30.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

Also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Is there a pool at Hotel Puerto Palace?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hotel Puerto Palace?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Puerto Palace?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Hotel Puerto Palace?

Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.

Is there an on-site casino at Hotel Puerto Palace?

No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (3-min drive) is nearby.

What is there to do at Hotel Puerto Palace and nearby?

Practise your swing on the tennis courts. Additional recreation on-site includes fitness classes, basketball and Pilates. Enjoy a relaxing soak in one of the 2 hot tubs and an invigorating swim in one of the 2 outdoor swimming pools. Hotel Puerto Palace also has a sauna and a fitness centre, as well as an arcade and a garden.

Are there restaurants at or near Hotel Puerto Palace?

Yes, there's an on-site restaurant.

Does Hotel Puerto Palace have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Puerto Palace like?

Hotel Puerto Palace is a short 14-minute walk from Plaza del Charco and 7 minutes' walk from Taoro Park.

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Reviews

Hotel Puerto Palace Reviews

8.4

Very good

9.0

Cleanliness

7.8

Location

8.8

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The pool area was lovely, well maintained, and a main attraction to the property. (10 reviews)
  • Breakfast options were good with a variety of choices and pleasant dining experience. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Breakfast
Service staff
Bed
Food
Gyms (public)
View
Walking
Weather
Balcony

Reviews

8/10 Very good

Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.
Cloudy day but still hot
Nice little seating area near reception.
Outside at night
Kassime, 1-night trip

6/10 Good

Room was clean. Needed a tea and coffee maker.
Paul, 10-night trip

10/10 Exceptional

Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Louis, 4-night trip

8/10 Very good

Hotel and staff very good, but wifi reception in the room was nonexistent.
Darran, 7-night trip

10/10 Exceptional

We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
5-night trip

8/10 Very good

The hotel is located a bit to far from the city center
Jean Pierre, 8-night trip

8/10 Very good

Nice stay

Nice garden and swimming pool complex. Room are hold but big and great views
Andrea, 1-night trip

10/10 Exceptional

Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.
Richard, 2-night trip

10/10 Exceptional

Great hotel
Martina, 14-night trip

8/10 Very good

Nice hotel, but absolutely nothing to do locally
Matthew James Edward, 4-night trip

8/10 Very good

great staff, nice big property

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Brian, 3-night trip

10/10 Exceptional

Chill pool area

Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea
Alberte, 4-night trip

10/10 Exceptional

Good hotel, kids friendly
Xiaoyi, 12-night trip

8/10 Very good

The hotel and rooms were clean, and staff (especially in the restaurants) were very friendly and helpful. Breakfast was nice, but the coffee machines were very slow and the menu could be more versatile. Dinner had more variety, though I missed red meat. Parking was a real issue – spaces inside are very limited, and while you can park nearby, it often takes a long time to find a spot. Wi-Fi was weak in our building and frequently cut out. Also, the in-room safes are only available for rent, and the gym listed on the website isn’t part of the hotel but a paid external facility. Overall, okay stay but definitely room for improvement.
Shahrooz, 7-night trip

10/10 Exceptional

The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Allison jane, 10-night trip

10/10 Exceptional

Great stay, looking forward to coming back.

The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Sebastián, 8-night trip

10/10 Exceptional

Nice place
Jim, 1-night trip

10/10 Exceptional

All is beautiful!
Mihai, 3-night trip

10/10 Exceptional

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Emmanuel, 3-night trip

10/10 Exceptional

Loved it!
Sigrún, 3-night trip

10/10 Exceptional

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Augustina, 4-night trip

10/10 Exceptional

Solo traveller

Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Jenny, 3-night trip

8/10 Very good

Great pool area. WIFI not really up to par in the room. Scetchy.
Tomas, 5-night trip

10/10 Exceptional

The ac control button is limited to four settings and the top setting is just ok.

10/10 Exceptional

Great stay, wonderful staff.

Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
Jacqueline, 16-night trip