I didn't get the room I booked in through hotels.com so they gave me another room with one bed so that didn't work. They charged me again for this roomso now I have paid for 2 rooms and was not able to stay there. It was very dirty.(stains on bed, unclean toilet, unmade bed, chair in middle of room, thermostat ripped off wall, phone hanging off of night table, shampoos were have used) I was Spoke to rudely from the moment I walked in. Everything was broken (elevator didn't go down from my room, on Main floor the button was smashed out, my room card never worked and they never gave me another one so he had to let me into my room) I told him I was charged twice for a room I'm not even staying in and he said not his problem, no refund! The area was unsafe with loiterers yelling at me going In.