Our stay at the Burasari Heritage was perfect in every way. The staff are excellent and ever so helpful; Lan, the front office manager, is extraordinarily attentive and kind. The breakfast (made to order) is exceptional, and the rooms and grounds are truly lovely. We were also treated to a cooking class, which was fun and informative, and the food we prepared (with Nao's expert assistance) was excellent - especially the green papaya salad and the coconut soup!
Burasari also provides free bicycles; they are well maintained and very comfortable to ride. So that was a nice touch as well.
My only complaint - and it is a small one - the lighting in the rooms could be improved. The dark wood paneling, while gorgeous, is dark (duh!), and the lighting simply isn't up to the task of illuminating the room well. Even during the day when you open the shutters, the room is not well lit. Better bedside lighting would be easy to provide and would help a lot, especially for those of us who like to read at night. But as I said, a minor detail in what was otherwise a fabulous stay.
Location is also fabulous - quiet yet close to everything. I highly recommend.