Homewood Suites by Hilton Dallas Downtown, TX

At first we could not come inside the entrance door after a long drive, we stayed about 5 mins till someone come out to let us in for checking in. The room was ok, as expected from Homewood, the next door occupant was rowdy, rough, and extremely noisy from partying, complained 2 times in the reception desk, did not sleep well, at least we thought we could get a good breakfast but carry out breakfast was such a pity (apple, 1 bottled water, and breakfast bar). The staff apologize for the noisy neighbor, but they should not allow partying since it should follow social distancing. They should improve since they are in downtown area. We usually stay at Homewood suites in different locations in Texas. But, definitely not coming back to this place

It was great , loved the place 3rd time staying at this location! Most definitely recommended!

Service was amazing! Made us reservations at an awesome Steak Restaurant a few blocks away for our anniversary. Very friendly and helpful with everything! Will definitely stay here again.

The service was excellent, however, the beds were not comfortable at all (could feel a spring on my hip when i laid on my side), and the AC would click really loudly all throughout the night.

I booked this hotel because of the amenities offered. That was the only positive of our stay. Beginning with check in and waiting an hour for one of my two rooms to be cleaned when I was told 15 or 20 minutes would be the max time. Then to go into the room to find water damage and mold growing along the upper part of the windows. I also requested an extra pillow for the pull out sofa bed and was told there were none available. During that call I requested additional towels since we were short for the total people I booked for the room. Those never came. I requested again in person at the front desk and they came an hour later. The breakfast was OK and the evening social was nice. The kids did enjoy the pool, basketball court, game room, and fitness center. All in all, the amenities are the saving grace of this hotel. It desperately needs updating and renovations to be up to par with others in its class.

Good location, clean room, good breakfast

My family and I were really surprised by the quality of the hotel. Although I was only one night on an unexpected stay. We will definitely seek to staying here again should we be in the same area. Thank You!

The room, lobby, and other areas visited were very clean and the staff was very friendly and helpful. The free, continental breakfast was delicious and very diverse. Also, the hotel is convenient to many areas and is within walking distance of many great restaurants. The only issue I had with this hotel was the elevators. Out of the 3 they had, only 1 or 2 was working at any given time. I would definitely stay at this hotel again.

Suite was good, clean and comfortable. Cleaning staff failed to clean our room one day and we waited almost 2 hours for it to be cleaned and bed made. We played pool for a while but the girl seemed to be getting annoyed with us asking a few times when it will be done. Hotel staff did not wear hotel clothing just street clothes. Most of the front desk staff didn’t know at least downtown Dallas. We asked questions and answers were hard to come by. The staff should be knowledgeable of the city! During our 7 day stay there was either 1 or 2 elevators not working. Gym was very clean a good equipment. Pool was small but good. Breakfast food was good and a variety most days. No restaurant though. Prices reasonable. We would stay there again.

The amenities were wonderful. However the room was not clean at all. There were paint chips missing and holes in the wall. We waited 30 minutes to be able to check in after the designated time.