2/10 Buruk
29 Juli 2024
Disappointing experience;terrible customer service
Looks amazing in the photos and to be fair the room was comfortable, though not especially clean - particularly the bathroom - and although the beds were clean and comfortable there were holes in the mosquito nets (fortunately we had brought our own). However the biggest disappointment was with the attitude of the staff. I don’t think I’ve ever stayed anywhere with such a poor attitude to customer service. The staff seemed simply uninterested in our presence; no orientation about the park or local area was given; the hotel had a restaurant and bar but the bar was never open and the restaurant only offered for dinner on one of the two nights of our stay, and only then because I had requested this in advance, when I booked the room. The local village is really quite small and there are few other options - if we hadn’t planned ahead by making our own arrangements for an evening meal with a home stay along the road, I doubt we would have found anything to eat on our second evening. We were truly shocked by the lack of information or interest in making our stay comfortable. A very disappointing experience.
Juliet
Juliet, perjalanan keluarga 2 malam
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