The staff was very friendly and helpful. My gripe is that the room, even though we got the Jasper suite, is just facing the parking lot :/ On both sides, the bedroom sliding door had a car parked right outside, and the front door had a car parked right outside. So as cute as the property is, and he proximity to the lake, it's just too unfortunate to have zero view, with the curtains needing to be drawn for any privacy