4/10 Lumayan
2 Mar 2026
Very Disappointing Stay – No Communication, No Support
I rarely write negative reviews, but this experience deserves one.
We booked a unit at Private Residences at Hotel Arya by SoFLA Vacations specifically reserving two beds. Upon arrival, we discovered the unit had only one king-size bed. Immediately, I tried contacting SoFLA Vacations by phone, text, and email to resolve the issue.
For the entire 24 hours of our stay — no response. Not a solution. Not even a simple apology. Complete radio silence.
As a result, one of us had to sleep on the floor.
It is very important to understand that the Hotel Arya front desk has absolutely no authority or ability to assist with these privately managed units. They cannot access bookings, make changes, or contact the host on your behalf. You are not booking through the hotel — you are booking through a third-party private host with no reliable communication channel.
To make matters worse, both the bathroom sink and the bathtub had serious drainage issues. We had to shower while standing in accumulated water.
As of today — four days after checkout — SoFLA Vacations still has not responded to any of my messages.
If you value basic communication, accountability, and accurate listings, be aware that this is not a hotel-managed experience. It is a private rental with no meaningful support.
Very disappointing.
Igor
Igor, perjalanan bersama teman 1 malam
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