4/10 Lumayan
5 Agu 2025
It took 5 days to get my room cleaned!
The room was adequate - however my room went for days without any cleaning service at all - absolutely unacceptable! When I say days - I arrived on Tuesday - and my room was not cleaned on Wednesday, Thursday or Friday! I complained to the front desk on Thursday - and was told that cleaning service is only every other day - and unfortunately given that the hotel was fully booked the cleaning staff mustn’t have been able to clean it on Thursday. The woman from the front desk brought up towels and toilet paper (as we were out) and offered us free breakfast for the trouble. She also indicated that my room would be on the cleaners’list for Friday - so it would be cleaned. On Friday, yet again the room was not cleaned. My spouse had to empty the garbage in our room (as it was overflowing) and take the mountain of used, damp towels out of our room into the hallway (as it was starting to smell musty). Again we requested fresh towels and toilet paper. We were assured by the front desk that our room would be cleaned on Saturday… When the cleaning staff knocked Saturday morning - we let them in - they emptied the garbage and promptly left. I asked -why aren’t you cleaning our room? They indicated our room wasn’t on “the list” to be cleaned. At this point I’m extremely frustrated!!! I spoke with the front desk and indicated that I was going out to eat - and my room needs to be cleaned. Finally it was cleaned! Ordered breakfast - and I was charged! Not free - as promised!
Pamela Jamie Marie
Pamela Jamie Marie, perjalanan keluarga 7 malam
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