6/10 Bagus
1 Apr 2025
The rooms were nice but they were NOT pet friendly
I made my reservations on line. I requested 2 rooms in a pet friendly hotel as my friend and I have a dog each. We had spent 2days and nights as victims of the ice storm. no sleep, freezing cold, hadn't eaten. We had to book in New Market as Barrie area was all full. My friend arrived at the hotel before me and checked in. Taking her dog in after she had been given the room key. When I arrived, I went in with my luggage and small dog on a leash. I told the clerk that I had a reservation and he noted that Have a pet and they had no rooms available. My question was "what do you mean, I have a reservation confirmed and paid for."
My friend had already texted me to tell me we were on the 2nd floor. After much discussion with the clerk that people with pets were not allowed on the 2nd floor I inquired what were 2 old ladies with pets that hadn't slept in two days etc. etc.supposed to do? He decided to let us stay. I was not given any instruction as to how to get to the room and no instructions as to where to find ice, bottled water, food etc. By the time I reached the room I was about ready to collapse after even one of the guests inquired if I could manage, seeing how I was struggling. I was stressed & exhausted and really needed consideration & help. Apparently there was no notification on the reservation that we had pets. both my friend & I are seniors with health conditions and we felt these were serious errors.
Suzanne
Suzanne, perjalanan bersama teman 1 malam
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