6/10 Bagus
26 Jul 2025
Unfriendly Check-in, Unsafe Pool
We were very disappointed with our experience at the front desk. The young woman (South Asian) was extremely unfriendly and seemed annoyed even though we were the only guests checking in at the time. When we asked a simple question about why one night had already been charged when we had selected to pay at the hotel, she responded with a cold, suspicious look as if we were trying to avoid payment, and gave us short, unclear answers. To make matters worse, there was an old, noisy fan at the front desk that sounded like a broken vacuum cleaner, which made the interaction even more unpleasant. It felt like dealing with someone at an old Western inn.
The room itself was clean, and the housekeeping staff were incredibly kind and helpful — they were the best part of our stay.
Because of the rain, the pool was crowded. Although there was a “no diving” sign, many children and adults were diving freely, and some kids were even practicing synchronized swimming routines. We quickly left because it felt like an accident waiting to happen. The pool area really needs better supervision and management.
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