8/10 Sangat Baik
5 Agu 2025
ADA Room was not accessible for my hubby!
Hotel was very clean and we really liked that our room was done up every day with beds made and fresh towels. We chose an ADA room because my hubby is in a wheelchair. He has MS. He can stand for a few seconds and transfer from his chair to another chair, bed, toilet, etc. He cannot stand long enough to shower. Apparently, ADA accessible does not mean accessible to all disabilities. Our bathroom had a bathtub shower with grab bars, but no shower bench. When I booked our room, the picture on the website of their ADA rooms showed a shower bench. When we expressed our concern that my husband had no way to shower, they apologized, but basically blamed me for booking the wrong room. I was hoping they would suggest a solution, like maybe using the open shower in the pool area after hours, but we were left to fend for ourselves. The breakfasts were very good and our room was always clean and fresh. There was also almost never anyone at the front desk. We always had to wait.
Melanie
Melanie, perjalanan keluarga 3 malam
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