8/10
We were told we would be sent a message detailing how to access our room key as we had contacted the hotel already to advise we would be arriving after reception was closed. We received no message. Fortunately for us another guest arrived, who had received a message, who was then able to access the safe with all the envelopes containing keys for guests yet to arrive so thankfully she was able to let us have our envelope, plus the gate code for the car to come back into to locked car park. What would have happened without the other guest?? Very concerning
Rebecca
Perjalanan 1 malam