4/10 Lumayan
10 Apr 2025
Service and Maintenance Issues During Our Stay
We found that the hotel facilities did not match the images presented on the website. The property shows clear signs of wear and poor maintenance. For example, the main revolving door was marked as "under maintenance" for the entire duration of our stay, yet no repairs were made. Similarly, the corridors showed visible damage such as chipped walls and broken corners.
In the main dining area, many of the chairs were visibly old and worn. The towels provided in the rooms and by the pool were also in poor condition—many were thin, faded, and some even had holes.
One particular concern was the children’s pool, which was frequently overcrowded, especially in the evenings. This made it difficult for younger children to enjoy safely and comfortably, and at times the environment felt overwhelming rather than relaxing.
Additionally, we were surprised by the quality of products offered. For instance, guests on the all-inclusive package were not served branded Coca-Cola products, but rather a lower-quality alternative, which was disappointing and unexpected from a hotel of this category.
Traveler terverifikasi
Perjalanan keluarga 7 malam
Ulasan tamu Hotels.com yang terverifikasi
