Terrible Experience – Dishonest Staff & Poor Service
I had an extremely disappointing stay at this hotel, mainly due to the unprofessionalism and dishonesty of the supervisor, Mohammad. From the start, the service was unwelcoming and unhelpful, but the worst part was how Mohammad blatantly lied about our situation.
He falsely claimed that we were trying to fit more than two people in our room, which was completely untrue. Instead of addressing our actual concerns, he chose to fabricate a story, making the situation even more frustrating. It’s shocking that a supervisor would behave this way, especially when guests expect honesty, respect, and good customer service.
Beyond this, the overall experience at the hotel was far below expectations. The staff was dismissive, and it was clear that guest satisfaction was not a priority. I would strongly advise against staying here if you value honesty, professionalism, and a stress-free stay.
I hope the management takes a serious look at their staff and improves their service because, as it stands, I would never return and would not recommend this hotel to anyone.
