2/10
I requested ground floor rooms because my mother has mobility issues. I requested too in the virtual chat but when my family arrived, the staff were unaware. In the end, they placed them in a smaller room (4 persons instead of 7 persons) in the ground floor and the second room in the third floor which is not the purpose of this short getaway. This was a get together family celebration and the staff should have been more careful in reading the requests of the guests especially for the disability needs for my mother.
Traveler terverifikasi
Perjalanan keluarga 1 malam