My first ever 1 star review! DO NOT STAY HERE! CAR BREAK INS! HORRIBLE customer service, lack of communication. Our car was broken into the first night we stayed here. We woke up early in the morning ready to make our drive a NP 3.5 hr offers red, come to find out vehicle window was shattered. Ours, along with 5 other vehicles were broken into that night (we walked around the parking lot to see). We also were charged $8/night to park in this parking lot which obviously isn’t even monitored!!! We asked the extremely unhelpful & unfriendly woman working the front desk around 7:30am that morning for any surveillance footage due to our RENTAL being broken into last night, but she immediately blew us right off and said “well federal way is know to not be a good area” & was told they only have cameras facing the lobby. After going back to the hotels google and Expedia to read several reviews from the past couple of months, apparently this is a common occurrence. We left our phone #, never recieved a call. We spent 2.5 hours filing a police report (which has to be done online yourself) & repairing window ourselves, putting our entire day on hold. They kept telling us “Kathy” the manager was inspecting rooms- asking about 5x from 8 am until 5pm!!!! Finally, decided to go sit downstairs myself and keep an eye out on the front desk area to see when Kathy came & left the area, after about 15 min sitting there I stopped her myself. She offered no sort of comp for the in inconvenience.