We booked a suite with a jacuzzi tub, full kitchen (purposely requested) and separate bedroom, so we had comforts to enjoy five nights in Rome. We were sadly disappointed at 8:00 am on our first morning, to be awoken by construction, directly above our bedroom. Workers were pounding out old flooring and drilling concrete, for hours. Not only was the noise unbearable, our rooms were vibrating. When we complained (reception were aware construction was ongoing)) we were told they weren’t obligated to tell us and that ‘worse things could happen’. We asked for the manager and were told he wasn’t there. When we returned several hours later, we were told he never replied to messages and the calls went to voicemail. We were told we could move to a small room, which was only a bed and a small bathroom. This room was exactly behind the reception and had a common area outside where any/all guests could meet and sit for coffee, etc. We could hear everything and would be disturbed all day/night when every guest came through and any phone calls, coffees, etc were made. This small room was much less expensive and NO refund or compensation was offered, for us to move. We said we would stay in our suite, so we could at least have quiet evenings. The reception called the ‘foreman’ and asked them to wait until after 10:00 to start drilling; this happened one day only. Every other day, we had hours of drilling. The guesthouse never offered us anything for destroying our holiday. Horrible