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Suites Chac Chi

2.5 star property
Relax poolside or get moving at the gym – you can do it all here.

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Photo gallery for Suites Chac Chi

2 outdoor pools, pool loungers
Standard Room | In-room safe, free WiFi, bed sheets
Outdoor dining
Exterior
21-inch TV with satellite channels
At Suites Chac Chi, unwind by one of the 2 outdoor pools with sun loungers and stay connected with in-room WiFi. Dry cleaning/laundry services, a gym, and luggage storage are available for your convenience. Past guests have praised the welcoming staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Laundry facilities
  • Free parking

Main amenities (11)

  • Daily housekeeping
  • Near the beach
  • 2 outdoor pools
  • Fitness centre
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Dry cleaning/laundry service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
In-room safe
Daily housekeeping
  • 13 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, free WiFi, bed sheets

Deluxe Suite

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
In-room safe
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
In-room safe
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Avenida Rueda Medina, Colonia Electricistas NO.2, Isla Mujeres, QROO, 77400

What's nearby

  • Crayola House - 14 min walk
  • Isla Mujeres Ferry Terminal - 3 min drive
  • Dolphin Discovery - 6 min drive
  • Garrafon Natural Reef Park - 6 min drive
  • North Beach - 7 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 116 min drive

Restaurants

  • ‪Buffet Restaurant - ‬6 min drive
  • ‪IceBar Mexico - ‬4 min drive
  • ‪Mango Café - ‬11 min walk
  • ‪Playa Tiburón - ‬4 min drive
  • ‪Restaurant el Comejen - ‬10 min walk

About this property

Suites Chac Chi

At Suites Chac Chi, you'll be within a 10-minute drive of Isla Mujeres Ferry Terminal and North Beach. Guests can take a dip in one of 2 outdoor pools, or visit the fitness centre for a workout.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 19 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 9:00 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking areas

Property amenities

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • 2 outdoor pools

Room amenities

Be entertained

  • 21-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Policies

There is limited hot water on site.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Chac Chi Hotel Isla Mujeres
Chac Chi Hotel
Chac Chi Isla Mujeres
Chac Chi
Chac Chi Hotel Suites
Chac Chi Hotel Suites
Suites Chac Chi Hotel
Suites Chac Chi Isla Mujeres
Capital O Chac Chi Hotel Suites
Suites Chac Chi Hotel Isla Mujeres

Frequently asked questions

Does Suites Chac Chi offer free cancellation for a full refund?

Yes, Suites Chac Chi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Suites Chac Chi?

Yes, there are 2 outdoor pools.

Are pets allowed at Suites Chac Chi?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Suites Chac Chi?

Yes, there's free self parking.

What are the check-in and check-out times at Suites Chac Chi?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. Check-out time is noon.

Is there an on-site casino at Suites Chac Chi?

No, this hotel doesn't have a casino, but PlayCity Casino (7.9 mi) and Royal Yak Casino and Sports Book (8.6 mi) are both nearby.

What is there to do at Suites Chac Chi and nearby?

Suites Chac Chi has 2 outdoor pools and a fitness centre.

What's the area around Suites Chac Chi like?

Suites Chac Chi is located a short 14-minute walk from Crayola House.

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Suites Chac Chi Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Poor

Mal servicio
No respetaron la reserva, argumentan que ellos no tienen el sistema para monitoreo de reservas hechas en la app
Xaquib, 1-night trip

10/10 Exceptional

26-night trip

4/10 Fair

Sucio telarañas penetrante olor a humedas y sensacion de suciedad
1-night trip

2/10 Poor

Pésimo servicio
Para empezar la recepción lo primero que nos dijo fue que ya no trabajaban con hoteles.com , literal traía en mi celular la confirmación de la página , después de mostrárselo me dijeron que ni siquiera tenían en su sistema mi reserva , después de que aceptaron mi reservación querían cobrarme un cargo extra el cual no les quise pagar ya que la reservación venía con las tasas e impuestos incluidos
Marco, 1-night trip

4/10 Fair

1-night trip

8/10 Very good

george, 1-night trip

8/10 Very good

Bonito el hotel
Bien, detalle a considerar la ubicación a la que nos envió la aplicación estaba errónea, el hotel se encuentra alejado de la zona centro por unos 40 minutos a pie.
Omar, 1-night trip

6/10 Good

Not a comfortable stay
Not the best it stays. Rooms was old and very dirty and dusty. Internet only works in living room. Was not clean or comfortable. Decent location. 10 minute drive to cento and close to ferry station. I won’t stay there again.
Francis, 2-night trip

8/10 Very good

It was fine . A bit far from everything
Audrey, 4-night trip

8/10 Very good

Estancia agradable
En general todo muy bien, lo único que podría comentar es que ya hay que darle mantenimiento a algunas áreas.
Daniel, 1-night trip

10/10 Exceptional

Cheap and decent place. Patience needed but nice.
Great stay. Decent location in the middle of the island. You will have to take taxis (50 pesos each way) to anywhere but it’s cheap. Tacos down the block as well as a grocery store. Not sure about the spot in the middle of the pool that moves around.
2-night trip

8/10 Very good

Roberth Daniel, 2-night trip

8/10 Very good

Es un lugar muy tranquilo, hay una vista increible desde la terraza.
Antonio, 1-night trip

8/10 Very good

Safe area but no locks on windows or balcony
Nice place starting to get a little rundown. Locks don't work on windows or balcony and safe isn't bolted down. So no place to store valuables. Kept my passport with me.
joel, 3-night trip

8/10 Very good

The hotel had all I needed for my trip. The room was cleaned and The staff was very friendly. Location is away from the town. So, you will need some kind of transportation or a taxi to move around.
David, 1-night trip

10/10 Exceptional

VÍCTOR HUGO, 1-night trip

10/10 Exceptional

Excelente hotel
100% recomendable, ubicación excelente, cómodo, amables, habitaciones excelentes y su terraza con alberca con una vista de lujo.
Rafael, 4-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

El lugar muy comodo y bonito.. Excelente ubicacion.. El desayuno le falta mejorar
1-night trip

10/10 Exceptional

Even though it’s a bit far from playa Norte the hotel is in a good location if you rent a golf cart or bike. The room was clean, the staff were very friendly and courteous.
Sonia, 2-night trip

8/10 Very good

I like that it is clean and staff are nice. But its far from the beach area.
Olivia, 3-night trip

10/10 Exceptional

very clean excellent price and free cont.breakfast
1-night trip

10/10 Exceptional

El hotel esta perfecto lo unico es que no tiene variedad en el desayuno.
Angel, 3-night trip

8/10 Very good

Nice little stay ..nice room overlooking the pool ..breakfast was a bit sparse.
Jayne, 3-night trip

10/10 Exceptional

The Place to Stay for budget trip to Isla Mujeres
Great place at a very amazing price! Loved the rooftop splash pool with a few of the whole island! Staff were very friendly and accommodating.
Mariama, 2-night trip