Grand Service Suite at Times Square

3.5 star property
Guesthouse with outdoor pool, near Berjaya Times Square

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Photo gallery for Grand Service Suite at Times Square

Business centre
1 bedroom, free minibar, in-room safe, desk
View from property
Hallway
Outdoor pool
Near Pavilion Kuala Lumpur, Grand Service Suite at Times Square offers a tranquil retreat with an outdoor pool and children's pool. Unwind in the sauna or spa tub, indulge in a massage or manicure/pedicure, and enjoy free grocery shopping service from the comfort of your stay.

Reviews

5.4 out of 10

Popular amenities

  • Free parking
  • Bar
  • Pool
  • Laundry facilities
  • Gym
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Fitness centre
  • Children's pool
  • Hot tub
  • Pool bar
  • Business centre
  • Terrace
  • Air conditioning
  • Garden
  • Free food/drink shopping service

Feel at home (6)

  • Free cots/infant beds
  • Children's pool
  • Kitchenette
  • Private bathroom
  • Separate bath and shower
  • Separate bedroom

Room options

Available filters for rooms
Showing 5 of 5 rooms

Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
  • 99 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

Deluxe Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

Superior Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
  • 61.0 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed

Studio

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About the area

Map
Tower A, Berjaya Times Square, 1 Jalan Imbi, Kuala Lumpur, 55100

What's nearby

  • Berjaya Times Square - 3 min walk
  • Jalan Alor - 9 min walk
  • Pavilion Kuala Lumpur - 12 min walk
  • Petronas Twin Towers - 3 min drive
  • KLCC Park - 3 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 38 min drive
  • Kuala Lumpur International Airport (KUL) - 45 min drive
  • Kuala Lumpur KTM Komuter Station - 4 min drive
  • Kuala Lumpur Pasar Seni Station - 23 min walk
  • Kuala Lumpur Masjid Jamek Station - 24 min walk
  • Imbi Station - 3 min walk
  • Hang Tuah Station - 6 min walk
  • Bukit Bintang Station - 8 min walk

Restaurants

  • ‪4 Fingers Crispy Chicken - ‬1 min walk
  • ‪Taste of Asia Food Court - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Grand Service Suite at Times Square

Grand Service Suite at Times Square puts you in a great location, within a short 10-minute walk of Berjaya Times Square and Jalan Alor. Guests can indulge in massages or manicures and pedicures, then grab a bite to eat at the restaurant. There's an outdoor pool and a poolside bar, and in-room conveniences include sofa beds and fridges. Public transportation is only a short walk: Imbi Station is 3 minutes and Hang Tuah Station is 6 minutes.

Languages

English, Hindi, Malay

At a glance

DONE

Hotel size

    • 25 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • There is no front desk at this property
    • The check-in location differs from the property location; go to: [Reception, East Tower A]
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Local/corner shop

Working away

  • Business centre

Services

  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool
  • Hot tub

Accessibility

  • Lift

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Single sofa bed
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Separate dining area
  • Separate living room

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Fridge
  • Microwave
  • Kitchenette
  • Stovetop
  • Free bottled water
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Children & extra beds

  • Rollaway beds are available for MYR 60 per night

Policies

This property accepts credit cards and cash.

Also known as

Grand Service Suite Times Square Hotel Kuala Lumpur
Grand Service Suite Times Square Hotel
Grand Service Suite Times Square Kuala Lumpur
Grand Service Suite Times Square
Grand Service Suite Times Square Guesthouse Kuala Lumpur
Grand Service Suite Times Square Guesthouse
Service Suite Times Square
Service Suite At Times Square
Grand Service Suite at Times Square Guesthouse
Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Guesthouse Kuala Lumpur

Frequently asked questions

Is there a pool at Grand Service Suite at Times Square?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Grand Service Suite at Times Square?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Grand Service Suite at Times Square?

Yes, there's free self parking.

What are the check-in and check-out times at Grand Service Suite at Times Square?

Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Grand Service Suite at Times Square and nearby?

Grand Service Suite at Times Square has an outdoor pool and a hot tub, as well as a fitness centre and a garden.

Are there restaurants at or near Grand Service Suite at Times Square?

Yes, there's an on-site restaurant.

Does Grand Service Suite at Times Square have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

Does Grand Service Suite at Times Square have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and a dishwasher.

What's the area around Grand Service Suite at Times Square like?

Grand Service Suite at Times Square is in Bukit Bintang, a short 3-minute walk from Imbi Station and 3 minutes' walk from Berjaya Times Square.

Grand Service Suite at Times Square Reviews

Reviews

5.4

5.0/10

Cleanliness

5.4/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

6/10 Good

モノレールImbi駅直結、チェックインが最初の難関
モノレールImbi駅直結のBerjaya Times Squareショッピングセンタービルと同じビルにあります。ショッピングセンター営業時間内はビル内を通ってモノレール駅まで行けますし、営業時間外も軒下を通ってモノレール駅まで移動できます。 最初のチェックインが難しいでしょう。駅やビルにホテル名の案内はありません。East Tower A の地上階にホテル出入口があります。"SERVICE SUITE" と書かれているショッピングセンター側からはチェックイン後でないと出入りできず、最初は外側から中に入ります。セキュリティーデスクに座っている人に、ホテル名を伝えて、ホテルスタッフの電話番号を教えてもらいます。そのスタッフに電話して、セキュリティーデスクまで来てもらいます。そして、部屋まで案内してもらいます。 以上の流れのため、早めにチェックインした方がよいでしょう。また、一般のホテルではチェックイン予定時刻より早く着いた場合に荷物を預かってもらえることがありますが、ここでは難しいです。 フロントデスクが存在しないため、チェックアウトの時間や方法をホテルスタッフと相談して決めることをおすすめします。 チェックインするとカードを2枚受け取ります。部屋の出入り用と、地上階の出入り用です。エレベーターで上がるときもセンサーにカードをあてる必要があります。 部屋は広く、家族やグループで過ごすのによいでしょう。一人や二人だと惜しいぐらいです。電気ボッドだけでなく、電子レンジもあり、自炊に向いています。 眺めがよく、West側のタワーが見えました。その手前にプールが見えます。プール利用時は15階でおります。7:00AMから10:00PMまで利用できます。 バスタブとシャワースペースと両方がありました。お湯が出なかったので人によってはつらいかも。常夏のマレーシアではありますが。 利用手引きや案内書は特にありません。電気ポッドやカップなどは探せば見つかるでしょう。 TVはBBCとNHKを見ることができました。 朝食会場はありません。前日のうちに買っておいてもよいし、周辺にコンビニが複数あります。 地元の人々の朝食の場を見たいなら、ICC Puduの店舗がおすすめです。朝5時から営業し、朝早くから大勢の人でにぎわっています。野菜や果物、生活雑貨なども売られています。歩いて10分程度ですが、わかりやすい道順ではなく、案内は特にないため、道順を確認して明るいうちに行くことをおすすめします。
アデノ, 1-night trip
This review was submitted before 2018 and has not been verified.

2/10 Poor

Worst experience
Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us.
This review was submitted before 2018 and has not been verified.

2/10 Poor

最低
とにかくフロントで待たされ、荷物も預けることができませんでした。その上、チェックインするのに部屋を管理している代理店に自分で電話しろなど言われ、普通のホテルではありませんでした。とにかく最悪です。
This review was submitted before 2018 and has not been verified.

2/10 Poor

Horrible experience
Never try that if you have self respect , u will lose it theee with the rude staff and horrible experience
This review was submitted before 2018 and has not been verified.

6/10 Good

Hôtel accueillant dans le centre-ville
Malaisié' Les gens très gentils au moins je vais très bien et magnifique un pays avoir
This review was submitted before 2018 and has not been verified.

2/10 Poor

Horrible
The experience at this hotel was the worst I ever had! First off when we arrive at the hotel we are told that they are not the ones who took our bookings. So we went over to the residential side of the complex, this is where privately owned apartments are in a rental pool. We waited for almost a hour in the lobby before some one finally arrived to show us a room. The room, with out a doubt was in unfit for human occupation! Horrible absolutely horrendous! Filthy floors, walls bedding. The room was terrible. We where in shock! Tiles missing from the tub surround, not a broken seat on the toilet, there was no seat! When we left the room we told this fellow that it was terrible and we would not stay. No problem he says and that we could have a refund. We did not get a refund. It was only the kindness of Hotels.com who help with our dilemma. Thank you Hotels.com
This review was submitted before 2018 and has not been verified.

6/10 Good

Bad experience. 1st, i never knew that the room that i choose was runs by the agent. Hotel front desk didnt assist me fully. She just told me to go to next tower and make a call to the agent. I have to find a shop that sell sim card to make call to the agent. 2nd, swimming pool. My request for a towel at the pool from the towel man been rejected due to i stay in the service apartment which run by the agent, not from the hotel. What i can say is that i did not know apartment run by the agent. Its didnt stated in the column when i book the room. The wifi in the room keeps goes missing. At one part its gone for 3 4 hours. Well that all i can say thou i still have alots to say. P/s... to duty manager shanti. Thks for listening my unhappiness on that particular day when i told u that i waited for more than 1 hour for someone to come to my room when the toilet cubicle gets choked.
This review was submitted before 2018 and has not been verified.

2/10 Poor

Smelly and Dirty room.
Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs can't ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didn't come to make the rooms. The bed sheets was dirty and the rooms smell terrible.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Disappointed
Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didn't give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the "suites". Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.
This review was submitted before 2018 and has not been verified.

2/10 Poor

This review was submitted before 2018 and has not been verified.

2/10 Poor

Terrible experience!
When we arrived, first we can't find any hotel counter. We then asked the security, and the security pointed us to somebody. We don't know whether we can trust the person, however the phone number for the hotel is not in service!!!! We then forced to listen the person, and he told us they have no more room in the original venue. Then he asked us to walked to a separate residential building behind the original location. We then being put inside a room that totally different from the original description. We booked a room with 1 twin bed plus 1 single bed. It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever. Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.
This review was submitted before 2018 and has not been verified.

2/10 Poor

Hopeless
We arrived at 2:30am to find our booking had been cancelled. There was no help except told to ring Expedia. The person who runs this has NOTHING to do with the hotel. They are privately owned and managed and are very run down and dirty. The actual hotel is on different floors and it is clean. I have contacted you to request a refund.
This review was submitted before 2018 and has not been verified.

6/10 Good

This review was submitted before 2018 and has not been verified.

4/10 Fair

OLD & DISGRACEFUL FOR WESTERN SYANDARDS
Stayed at BTS hotel many times with same apartment style set up. Stayed in apartment twice, this being 2nd time. Found it very clean HOWEVER with leaking TOILET BOWL (fixed immediately), not very good air cond and worst of all A DISGRACEFUL TOILET SEAT!!! it was so old they painted it with white paint!!! Have you ever sat on a painted toilet seat??? Obviously owner by a private owner who is more concerned re his every cent spent than the "western acceptable comforts" of the customer. I forgot to take the photo but don't take Room 32-13 run by "GRAND". Each name is run and owned by different owners/agent, there's no consistency, just one's luck! Having said all that it's clean and cheap! I know it's clean as I cleaned it upon arriving and it shows it's clean.
This review was submitted before 2018 and has not been verified.

6/10 Good

Location of hotel is difficult to find
The hotel location is difficult to find. Many people confuse between Tower A and B even taxi drivers Even hotel room is large, however, facilities are old and dirty. A bit disappointed with quite expensive cost
This review was submitted before 2018 and has not been verified.

4/10 Fair

Large room, but the furnitures and the interiors of the hotel are old, dusty and not well maintain. The wifi connection was super slow.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Grand Service Suite at Times Square
An excellent time spent here. Totally recommnended ... Fabulous! Great value for money! Great location! Great facilities! Overall - no issues ... Nothing but praise
This review was submitted before 2018 and has not been verified.

8/10 Very good

Flot udsigt, stor usikkerhed!
Meget flot værelse - faktisk en hel lejlighed. Fantastisk udsigt!. Dog ikke en del af et hotel, men vi forstod aldrig helt sammenhængen. Vi kunne ikke finde hotellet og søgte hjælp på hotel på samme adresse, men andet navn. En af de mennesker, der arbejdede ringede til en fyr, der efter 10 minutter dukkede op og fulgte os til værelset (gennem det andet hotel). I receptionen på dette hotel,var man meget uvillig til at hjælpe os og vi kunne ikke opbevare bagagen, men måtte efterlade den på værelset og afhente den senere på et kontor i et shoppingcenter. Vi var noget bekymrede! Vi opdagede heldigvis at shoppingcenteret lukkede ½ time før vores aftalte afhentningstidpunkt, så vi var der i god tid og fik bagagen.
This review was submitted before 2018 and has not been verified.

4/10 Fair

オーナーズホテルだけに
個人所有のマンションをホテルとして経営してることを知らずにブッキング。 チェックインもフロントでは無く、ロビーにもセキュリティで入れない。 担当者を電話で呼び出して、チェックイン手続きする。 ようやく、カードを貰い部屋へ案内される。 床の絨毯が汚い。 Wi-Fiも、オーナーが入金して無くて初日は使えず。翌日入金してもらう。 ルームサービスも出前があるだけ。 シャワーも壊れていて初日はお湯が出なかった。翌日修理。 ボデーソープが無く小ちゃい石鹸だけ。 ベッドメイキングは毎日されていたけど、シーツは毎日交換されていたか定かでは無い。 タオルの交換も日に日に減っていく。 トイレットペーパーも補充は翌日。 オーナーホテルなので、ホテルの清掃係は何もしてくれない。と言うか出来ない。 唯一救われたのは、担当の方が非常に親切でした。出来ることは何でもトライしてくれた。
This review was submitted before 2018 and has not been verified.

2/10 Poor

A éviter
La chambre réservée s'est avérée être dans un état catastrophique de délabrement et de saleté. Devant nos mines déconfites, le loueur (qui au passage n'est pas l'hotelier mais un gestionnaire de sous-location) nous en a attribué une autre, en meilleur état et un peu plus propre. Cela étant, les chambres ou appartements ne correspondent que de très loin à la description du site et ne sont absolument pas "Non-fumeurs" . A éviter.
This review was submitted before 2018 and has not been verified.

6/10 Good

Short stay
For its average.. Strategic location but can improve on facilities like provide ironing tools and parking free.
This review was submitted before 2018 and has not been verified.

2/10 Poor

Horrible experience.
We get there and have to wait for somebody to show up.No check in desk A guy shows up and takes us to a room (not desirable) and gives an option to see the other room which we took (was better). Tv didn't work properly had no hot water for 1 day and after dinner came back and Internet gone Hard to find anybody to fix issues.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Good location.
1 night stay at the hotel. Location is good. Poor wifi in room. Room is big, but very smelly, bedsheet is dirty.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Perfect location for stay
The big shopping mall just down the hotel. The swimming pool Was great. Goos locations too
This review was submitted before 2018 and has not been verified.

2/10 Poor

Never book from this listing, Please REMOVE!
If i could give 0 out of 5, i would. This is not your typical hotel/apartment, Once you book through Hotel.com you need to call the number provided to confirm booking. Which in my case, he never picked up his phone at all and i was left stranded without a hotel room at 12 midnight. I later found out that this guy (whose number is on the listing) does not actually own the apartment rooms, he leases from other room peddlers at this place. Security guards are useless and there is no Reception, Lobby, FrontDesk. Basically no service. It is a sleazy place for one night stands where you call in for a room through different people. Please do not book from this listing, and i called in to Hotel.com to request them to take this listing down.