An e-mail was sent to me with instructions about how to have access to the reserved room, since the reception was closed after 6 pm. I have followed the instructions, but the key box, which was supposed to free the key to the room, did not work. I have called the night watch who repeated the instructions, without effect, of course, because the problem was with the mechanism of the key box.It was dark, a group of young adults was smoking marihuana in an un-illuminated corner close to the hotel entrance and throwing firework. I was told by the person on the phone that it would take half an hour to help me and check the key box. I said that I was not willing to wait for 30 minutes and that I would look for another hotel, which is what I have done.