4/10 Lumayan
29 Mei 2025
Clean & Comfortable, but falsely advertised and poorly maintained. Overall, the room was clean, but many things were wrong with the interior of the room. It’s very dated, a lot of build up on showerhead preventing water from flowing properly, chair at desk had worn out surface, many plug-ins don’t work. One plug-in shorted out our hairdryer and could have caused a fire. The flooring is very old and stained.
Some occupants of other rooms were loud and yelling next door after 10pm. Not much noise insulation between rooms. Fairly noisy parking lot around 5am too as all the rig workers are starting their trucks.
The food in the restaurant was great. However, the hotel’s policy for redeeming vouchers for “free” breakfast was a HUGE hassle for everyone. U.S. and extended family booked 4 rooms. The third party websites all have it advertised as a free breakfast, but they will only cover up to two adults per room. Even if you have one child and one adult, they ask you to pay for the second person if they’re a child. They say the child’s breakfast is $2.50, but is an extremely small pancake and juice. Any extra occupants have to pay for a meal at a reduced rate. The policy and vouchers are super confusing and from one staff member to the next there was a different explanation.
On third party websites there is no mention of fees for extra occupants, but once confirmed,the hotel sends a confirmation notices that states extra occupants have to pay an addditional $20 per person.
Carmen
Carmen, perjalanan keluarga 3 malam
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