Upon our arrival at the hotel, we encountered a few issues that initially dampened our spirits. This vacation was special to us—it was our daughter's first trip to the country, and we wanted her to have the best experience possible. We were also celebrating both my husband’s and my birthday, so the stakes were high. Thankfully, we were fortunate enough to be assigned to Javier Valdez, the concierge at the hotel. I’m not sure where to begin in describing just how extraordinary his service was. Javier provided an exceptional level of care that truly made our stay unforgettable. From the moment he greeted us, he demonstrated an uncanny ability to anticipate our needs, offering insightful recommendations that perfectly suited our tastes. His genuine warmth, attentiveness, and extensive knowledge of the resort made navigating the large property effortless. No request was too big or small—Javier handled everything with grace and efficiency, always going the extra mile to ensure we had the best experience possible. He began celebrating our birthdays days in advance, and on the day itself, he went above and beyond to make sure it was truly unforgettable. Most importantly, our daughter had such a fantastic experience that she completely forgot about the issues we had at check-in. It’s rare to encounter such a dedicated professional who is so passionate about making guests feel welcome and well-cared-for. Thanks to Javier’s exceptional service, our trip was elevated from 5* to 10* .