Dreams Onyx Resort & Spa All Inclusive

4.0 star property
Punta Cana beachfront property with 8 restaurants, free water park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Onyx Resort & Spa All Inclusive

View from room
Preferred Club Master Suite Ocean Front (VIP Concierge incl. & Access to Breathless) | View from room
View from room
View from room
View from room
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 3 poolside bars
  • 11 bars/lounges and 3 swim-up bars
  • Full-service spa
  • 6 outdoor pools and lazy river
  • Free water park
  • Nightclub
  • Free children's club
  • Health club
  • Outdoor tennis court
  • Sauna
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Separate sitting area
The price is Rp7.480.223
Rp7.480.223 total
includes taxes & fees
20 Dec - 21 Dec

Room options

Available filters for rooms
Showing 24 of 24 rooms

Deluxe Room

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 2
  • 2 Double Beds

Two Bedroom Family Suite

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Premium bedding
Ceiling fan
Blackout curtains
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 2 Single Sofa Beds

Preferred Club Junior Suite Private Pool (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim Up One King Bed (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Junior Room, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim Up Two Double Beds (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Room, 2 Double Beds

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • Sleeps 3
  • 2 Double Beds

Junior Suite Partial Ocean View Double (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Jr. Suite Pool View Double Beds VIP Concierge incl. Access to Breathless

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club Jr. Suite Pool View King Bed (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr. Partial Ocean View King Bed (VIP Concierge incl.& Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr. Suite Swim Up King Bed VIP Concierge incl. & Access to Breathless

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr Suite Swim Up Double Beds (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club Jr. Partial Ocean View Dble Beds VIPConcierge incl.& Access to Breathless

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Garden View King Bed (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr. Suite Ocean View King Bed (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite Ocean Front (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 106 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Jr Suite Ocean View Two Beds (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Premium Jr. Suite Tropical View King (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Premium bedding
Ceiling fan
  • 60 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Premium Jr. Suite Tropical View Two Queen (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Premium bedding
Ceiling fan
  • 60 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Premium Jr. Suite Pool View King (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Premium bedding
Ceiling fan
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Premium Jr. Suite Pool View Two Queen (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Premium bedding
Ceiling fan
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Garden View Double Beds (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View King (Resort Access to Breathless Punta Cana

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Playa Uvero Alto, Punta Cana, Provincia La Altagracia, 23000

What's nearby

  • Sirenis Aquagames Water Park - 5 min drive - 2.1 km
  • Macao Beach - 15 min drive - 9.2 km
  • Cana Bay Golf Club - 20 min drive - 17.6 km
  • Iberostar Golf Course - 21 min drive - 20.0 km
  • Arena Gorda Beach - 24 min drive - 18.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 39 min drive

Restaurants

  • ‪Carnival - ‬17 min walk
  • ‪Spoon - ‬10 min walk
  • ‪Wink - ‬10 min walk
  • ‪Scores Sports Bar - ‬1 min walk
  • ‪Tamarindo - ‬8 min walk

About this property

Dreams Onyx Resort & Spa All Inclusive

At Dreams Onyx Resort & Spa All Inclusive, you can spend time at the beach sipping drinks, plus activities such as scuba-diving, snorkelling and windsurfing are nearby. There's plenty of fun with the 6 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, hydrotherapy and manicures and pedicures. Dining choices include 8 restaurants, and the 3 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 3 swim-up bars, a nightclub and a lazy river. Fellow travellers love the helpful staff and family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Children's club

Lessons/classes/games

Aerobics
Yoga

Languages

English, French, German, Spanish

At a glance

Hotel size

  • 806 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 8 restaurants
  • 11 bars/lounges
  • 3 poolside bars
  • 3 swim-up bars
  • Beach bar
  • Coffee shop
  • Private dining
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Playground
  • Babysitting (surcharge)
  • Local/corner shop
  • Children's menu
  • Lifeguard on-site

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Archery
  • Evening entertainment
  • Pool table
  • Ping pong
  • Horse riding nearby
  • Boat tours nearby
  • Scuba-diving nearby

Working away

  • 7 meeting rooms
  • Conference space (11900 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 9 buildings/towers
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 6 outdoor pools
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Water slide
  • Vegan dining options
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • IPod docking station

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Balcony or patio
  • Separate sitting area

Freshen up

  • Jetted
  • Shower/bath combination
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

The on-site spa has 12 treatment rooms, including rooms for couples. Services include facials and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Dining

Carnival Buffet – On-site restaurant.
Mercure – This fine-dining restaurant specialises in French cuisine and only serves dinner. A children's menu is available. Open daily.
Spice – This theme restaurant specialises in Chinese cuisine and only serves dinner. A children's menu is available. Open daily.
Bluewater Grill – This steakhouse specialises in American cuisine and only serves dinner. A children's menu is available. Open daily.
Capers – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 6:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Now Onyx Punta Cana All Inclusive
Now Onyx All Inclusive
Now Onyx Punta Cana
Now Onyx
Now Onyx Punta Cana All Inclusive Opening Nov 2016
Now Onyx All Inclusive Opening Nov 2016
Now Onyx Punta Cana Opening Nov 2016
Now Onyx Opening Nov 2016
Now Onyx Punta Cana All Inclusive All-inclusive property
Now Onyx All Inclusive All-inclusive property
Now Onyx Punta Cana Inclusive

Frequently asked questions

Does Dreams Onyx Resort & Spa All Inclusive offer free cancellation for a full refund?
Yes, Dreams Onyx Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Dreams Onyx Resort & Spa All Inclusive?
Yes, there are 6 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 6:00 PM.
Are pets allowed at Dreams Onyx Resort & Spa All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Dreams Onyx Resort & Spa All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Dreams Onyx Resort & Spa All Inclusive?
Check-in start time: 3 PM; check-in end time: 11:30 PM. Check-out time is noon.
Is there an on-site casino at Dreams Onyx Resort & Spa All Inclusive?
No, this property doesn't have a casino, but Casino Avalon Princess (22-min drive) is nearby.
What is there to do at Dreams Onyx Resort & Spa All Inclusive and nearby?
Have fun with on-site activities such as archery, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 6 outdoor swimming pools. Dreams Onyx Resort & Spa All Inclusive also has 3 swim-up bars, 3 poolside bars and a nightclub, as well as a sauna, a health club and a garden.
Are there restaurants at or near Dreams Onyx Resort & Spa All Inclusive?
Yes, there are 8 on-site restaurants, featuring French cuisine.
Does Dreams Onyx Resort & Spa All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Dreams Onyx Resort & Spa All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Dreams Onyx Resort & Spa All Inclusive like?
Dreams Onyx Resort & Spa All Inclusive is in Uvero Alto. Popular attractions include Bavaro Beach, which is 43 minutes away by car. The local area is walkable and popular for its beaches.

Dreams Onyx Resort & Spa All Inclusive Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Javier is amazing
Javier was amazing!!!!!!!!!!!!!!!! BEST CONCIERGE service Food wasn’t great! Hotel was nice and clean
Jill, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Brailin among others were super kind and made sure our stay was pleasant. Thank you so much!
Juan, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mariela, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very satisfied with our visit , it exceed our expectation above and beyond . Javier was ver polite , well efficient and responding when needed . We are very please with our visit .
Alexi, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was our first time at Dreams Onxy and we had a wonderful time. We came there to relax and decompress from our day to day life and we were able to get that. Javier was tremendously helpful and accommodating which made our trip so easy! He was always readily available via text, he made reservations for us like for the habachi dinner and the spa which we truly enjoyed, and he always checked up on us on how we were doing. He was definitely by far one of their BEST staff and made a whole world difference to our stay!
Ana Marie, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Javier , made our stay excellent and memorable thank you!
Laquan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Javier Valdez provided excellent customer service from the time my husband and I arrived until our departure. I was celebrating my birthday at Dreams Onyx Punta Cana, and Javier ensured it was a day to remember. Javier checked on us multiple times daily making sure we were up to date on all activities going on; meanwhile sending dining room and excursion reminders. Enolo, the UVC rep was delightful as well. After we completed our tour; he continued to ensure we were satisfied with everything. Always displaying a wonderful attitude and enthusiasm daily. Nelson the bartender was a jewel as well. Truthfully, I can’t complain about any of the staff. The staff members listed simply stood out above the rest. My husband and I have decided to choose Dreams Onyx PC to renew our vows in 2026. See you soon!
Michelle, 6-night romance trip
Verified Expedia guest review

6/10 Good

The property doesn't have on the vip pool any entertainment, the food on the buffet is not good, you could only eat at the steakhouse and hibachi restaurant. The room service food is disgusting. The butler Francisco is very nice he help our stay to be more pleasant and also Nelly at the Vip pool.
HIDALGO Z, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

This was our first time in Punta Cana with my family and we loved it. We will definitely be coming back to this same resort. It family friendly. From when we arrived until we left the staff was amazing with us specially Javier and Perla (Carnival Buffet) who made us feel at home and helped us out with any questions or concerns. Javier thank you for going above and beyond for my family.
Maria Fernanda Amay, 9-night family trip
Verified Expedia guest review

10/10 Exceptional

I really can't say nothing negative about my stayed at dreams onyx resort...my overall rating for this hotel is a 10 plussss....food was amazing, same as entertainment and the bars staff were amazing...shout out to Marcos and Felix who gave me excellent service down the pool bar.. Now, Javier our concierge really deserve all of the best, he went beyond on everything he did for us, always on top of everything we needed, this gentlemen took care of everything for us specially on our reservations for all the restaurant and all of pur accommodation, thank you Javier for taking carebof me and my family, see you next time.
jose, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Barbara, 4-night trip
Verified Expedia guest review

10/10 Exceptional

We have been to this property with this the third time, we like it so much that we decide to get married this year. Everything went perfect, Javier was our designed concierge. He was outstanding. He made us felt at home not only to my and my wife but to all our friends and family. If you are planning to get married I highly recommend this property. Also, Manuela our wedding coordinator was excellent. We have an excellent stay and a wedding to remember for eternity.
Liemecher, 6-night trip
Verified Expedia guest review

10/10 Exceptional

This was our 4th time staying at an All Inclusive resort at the Carribean. This one had a unique touch which others did not - a personal concierge! Our concierge was Javier - he showed us around the property and to our room and explained everything. we thought that's where we part ways. Little did we know that this partnership continues throughout our stay. Every morning, Javier would text us with a schedule which contained a list of activities for adults and kids for the day. Every afternoon, he would check with us and see how our stay is going. He would also provide recommendations and help schedule our spa services and restaurant (Asian cuisine requires advanced reservations for the Hibachi show). After bookings were completed, he would also follow up to see how our experience was and if anything else is needed. That made our stay much better and simpler - we felt like we have a local friend who is always available for us. The other thing we loved was accessibility to everything - all restaurants are near each other and very close to the beach. The gym and spa are within the area as well. There are about 6 swimming pools with impressive water slides and fun water dance activities and swim-up bars. We'd highly recommend staying at this hotel, especially if you're coming with kids, and if your concierge is Javier, you're definitely in luck!
Oleg, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Girls trip with my two daughters and we had a great and relaxing time. The property was absolutely beautiful. We got a walk out pool suite and really found it to be absolutely perfect. We would definitely come back and stay here again.
Ginger, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I loved the resort it was so beautiful and everyone was so kind and helpful…wht I didn’t like about the resort was the pool close to early and it’s to hot there for tht
Latasha, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Gladys, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Javier from concierge was amazing anything I need he was there going above and beyond at anytime of the day or night all of the staff were very helpful and assist with anything I need. I came on a solo trip the staff even help take content on my phone .Jorge the bell boy was fantastic. I will be back
Shateara, 3-night trip
Verified Expedia guest review

10/10 Exceptional

They are very attentive!
Tamara J, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Upon our arrival at the hotel, we encountered a few issues that initially dampened our spirits. This vacation was special to us—it was our daughter's first trip to the country, and we wanted her to have the best experience possible. We were also celebrating both my husband’s and my birthday, so the stakes were high. Thankfully, we were fortunate enough to be assigned to Javier Valdez, the concierge at the hotel. I’m not sure where to begin in describing just how extraordinary his service was. Javier provided an exceptional level of care that truly made our stay unforgettable. From the moment he greeted us, he demonstrated an uncanny ability to anticipate our needs, offering insightful recommendations that perfectly suited our tastes. His genuine warmth, attentiveness, and extensive knowledge of the resort made navigating the large property effortless. No request was too big or small—Javier handled everything with grace and efficiency, always going the extra mile to ensure we had the best experience possible. He began celebrating our birthdays days in advance, and on the day itself, he went above and beyond to make sure it was truly unforgettable. Most importantly, our daughter had such a fantastic experience that she completely forgot about the issues we had at check-in. It’s rare to encounter such a dedicated professional who is so passionate about making guests feel welcome and well-cared-for. Thanks to Javier’s exceptional service, our trip was elevated from 5* to 10* .
Jose, 4-night family trip
Verified Expedia guest review

8/10 Very good

Wonderful time
April, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff is great. Property is beautiful. Food is good
Brian, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Property was amazing. Only thing that should change is the dinner reservation. It’s based on a first come first serve basis. Should be by reservations, would make things easier.
Lauren, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved the customer service and the tranquility of the resort.
Daiana, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

All of the restaurants, with the exception of the Hibachi, were good. It would be great if you had a child free zone within this resort rather than having to go all the way next door. Resort was lovely
Melody A, 7-night trip with friends
Verified Expedia guest review