Communication about check in was poor. I had to make phone calls because i didn't receive booking confirmation until following day. Parking was a nightmare.... web said it was available, but it was not. When i asked for a refund, lady was very rude!. Our room was nothing like the pics!! Our balcony view was supposed to be "magnificent harbour view" they said... rubbish, it was a view of the tram yard!!! The pic of room we booked showed a glass balcony, the room wee got was a concrete wall.Bedroom was different to pics. Bbq was filthy with old onions & pieces of burnt food. I had to clean cutlery draw as it was full pig crumbs & hair! Shower took 3+minutes to heat up with no pressure. Vomit on footpath infront of entry door. No signs to find Carpark. Even when we did manage to get a space, we had to move spots several times. False advertising at its best. They send you terms & conditions AFTER payment, in this they cover their behind by stating that your room etc may not reflect the pics!! This should be told before paying in my opinion. There is more to complain about, but why bother, i don't think they will be offering a refund of any kind. Don't waste your time, stay somewhere else!