8/10 Sangat Baik
5 Oktober 2024
Let down a little by the service
I'll start by saying that the hotel is fantastic. It is in an amazing spot with views over Kalkan that are to die for. The hotel is very clean and the rooms are spotless due to the fact that they're cleaned everyday. Now to the parts we were not so happy about. The hotel was very quiet due to the fact that it's nearing the end of the season and we think because of that the staff/management were on a slow down. It was mentioned to us by another holiday maker that a lady member of staff/supervisor had left recently and that standards had dropped since then.
Our room was quite large but was sparse. Only one small chair in the corner was the only furniture apart from the bed. Seemed a little strange as if something had been taken out and not replaced ie another chair or even a sofa or table. The hairdryer in the bathroom wasn't working although that didn't effect me it did my partner. She had read beforehand that hairdryers were provided in the rooms and because of that didn't bring her own. This was mentioned to a member of staff on our first day and again 2 days after when we had guessed correctly that he had forgotten our room number not that it mattered because nothing was done.
We had dinner at the hotel restaurant twice during our stay and i have to say the food was very good and has I've already mentioned the view. Only problem with the meal was the service, so slow.
The day we left we were promised that staff would help with our bags but no one turned up. Typical.
Andrew J
Andrew J, perjalanan 7 malam
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