2/10 Buruk
28 Desember 2024
Unsanitary Conditions During Stay
Unsanitary Conditions During Stay
I am writing to express my disappointment regarding my recent stay at one of your hotels in San Antonio during Christmas. My family and I chose Hilton because of its reputation for quality and cleanliness, but unfortunately, our experience fell far short of expectations.
I traveled to San Antonio to celebrate Christmas with my son’s family, who recently moved there. My family and I decided to stay one night at your hotel (we live in Austin) to avoid driving back late at night. Before heading to my son’s house, we checked in and collected our room key at the hotel.
After the Christmas party, we returned to the hotel to rest. Upon entering the lobby, we were impressed by how clean and inviting everything appeared. However, the experience took a disappointing turn when we went up to our room. Everything seemed fine until I inspected the bathroom. To my shock and disgust, I noticed feces on the left side of the toilet bowl when I lifted the lid.
I tried to confirm what I was seeing and used a wipe to remove the residue. The experience was extremely upsetting, and I have never encountered anything like it during previous hotel stays. The situation made me question the hotel’s cleaning standards, ruining my night. I was so uncomfortable that I covered the toilet lid with towels and waited until the next day to leave.
Maryangel
Maryangel, perjalanan keluarga 1 malam
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