4/10 Lumayan
12 Okt 2025
Quite honestly the worst hotel experience I've ever had & not worth the $270 I paid.
Stayed here for the weekend for an event (Friday night through Sunday morning). When I checked in, I was given a room that wasn't cleaned. They give me a new room. I work remotely so needed wifi which is advertised as free. When I sign in for the wifi, it literally won't let me bypass the upgrade options and closing it out doesn't activate the wifi. So I buy the upgrade for a day at $5.99. End up getting it for two days and the prompt says it's charged to the room. Fine.
The next day, I leave the room at 5pm for my event and get back around 11:15pm. Head to the room and my key card isn't working. Hmm... weird. Tried a few times and then head downstairs to the lobby. Apparently, this isn't your typical hotel as the lobby is only open from 7am-11pm. There's someone at the desk that eventually notices me trying to get in and comes to the door. Tell him that my key card stopped working and confirm my name and show my ID. He leaves me outside to go check it out. Comes back and asks if I brought wifi and that there's an $11.98 charge to my room that needs to be paid. Okay...? I paid it. So we don't charge guests for room charges upon check-out. We lock people out of their rooms for $11.98 at 11pm at night. So to sum things up: I'm a woman, traveling solo and I was locked out of my hotel room at 11pm in an unfamiliar city for $11.98. Yeah, never staying here again and don't advise anyone else to.
Octavia
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