See all properties

Krystal Grand Cancun All Inclusive

4.0 star property
Beachfront hotel with spa, near Gaviota Azul Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe
Bar (on property)
Altitude Master Suite, Ocean front | Balcony view
Lobby

Reviews

7.4 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Spa
  • 24/7 front desk
  • Air conditioning
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Sauna
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels
For families
  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
The price is $327
includes taxes & fees
$267 per night
Dec 15 - Dec 16

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 549 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Separate bedroom
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Family Room, Multiple Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 947 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 474 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 474 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Master Suite, Ocean front

Highlights

Balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 1054 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 474 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite 2 double beds, Boulevard view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 549 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 474 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 947 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 1421 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 549 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Krystal Cancun All Inclusive

Pool
Spa
Free parking
Free WiFi
6.8 out of 10, (1146)
The price is $268
includes taxes & fees
$219 per night
Dec 20 - Dec 21
Krystal Cancun All Inclusive
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 6 min walk - 0.6 km
  • Forum Beach - 7 min walk - 0.7 km
  • Chac Mool Beach - 14 min walk - 1.2 km
  • Hotel Zone Beaches - 12 min drive - 5.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

At Krystal Grand Cancun All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and volleyball, plus you'll be just steps from Gaviota Azul Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and reflexology. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights include a free kid's club, a beach bar, and a sauna. Fellow travelers love the helpful staff and beach location.

All inclusive

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

At a glance

Hotel size

  • 398 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Minimum check-in age: 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (late night)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys

What to do

  • On the beach
  • Beach volleyball
  • Pool table
  • Snorkeling nearby

Working away

  • 6 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 4 outdoor pools
  • Full-service spa
  • Sauna
  • Banquet hall
  • Outdoor entertainment area

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free extra futon
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Restaurante Ayami - Onsite restaurant. Reservations are required.
Terraza el Mortero - Onsite family restaurant. Reservations are required. Open daily.
The Grill - Onsite family restaurant. Reservations are required. Open daily.
Risotto - Onsite restaurant. Reservations are required. Open daily.
Red Fish - This seafood restaurant serves brunch and lunch. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 3.86 per accommodation, per night

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Access to the Infinite pool is available only for guests staying at the Altitude Tower

Frequently asked questions

Does Krystal Grand Cancun All Inclusive offer free cancellation for a full refund?
Yes, Krystal Grand Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Krystal Grand Cancun All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Krystal Grand Cancun All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Krystal Grand Cancun All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Krystal Grand Cancun All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at Krystal Grand Cancun All Inclusive?
No, this hotel doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
What is there to do at Krystal Grand Cancun All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Krystal Grand Cancun All Inclusive also has a sauna and beach cabanas, as well as a picnic area and a garden.
Are there restaurants at or near Krystal Grand Cancun All Inclusive?
Yes, there's an onsite restaurant, Restaurante Ayami.
Does Krystal Grand Cancun All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Krystal Grand Cancun All Inclusive like?
Krystal Grand Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach and 6 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

Reviews

7.4

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Jacqueline, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Pär, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

MARAVILLOSA EXPERIENCIA EN EL CORAZON DE CANCUN.
Maravillosa experiencia. El hotel está ubicado en la playa más bonita de Cancún para nadar con niños, es una playa protegida por un rompeolas que hace que el mar sea una alberca turquesa con una arena blanca y limpia, sin sargazo. El hotel es muy lindo, la comida de los buffetes y los restaurantes de especialidad es DELICIOSA. El plan todo incliuido definitivamente vale la pena por la calidad de los alimentos y bebidas. El hotel cuenta con sala de juegos para niños con muchas actividades durante todo el día para que los pequeños se diviertan además de disfrutar de la alberca y del mar, MUY RECOMENDABLE PARA FAMILIAS CON NIÑOS. La ubicación en la zona hotelera de Cancún es la más privilegiada, justo en el corazón de la vida nocturna de Cancún. La atención de todo el personal es maravillosa, pero queremos agradecer ewspecialmente al concierge Janer, quien hizo posible que nuestra estancia fuera la más placentera, con su ayuda pudimos disfrutar de todas las áreas del hotel y de todas las actividades posibles, que nos permitieron conocer de todas las instalaciones y sacar el máximo provecho de nuestra estancia. Sin duda regresaremos muchas veces más.
Velvet Jacqueline, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Loveleen, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

SERGIO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bertha Judith, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

MIGUEL, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Elevators are a nightmare
Juvenal T, 7-night family trip
Verified Hotels.com guest review

6/10 Good

Julian, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Juan C, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Enrique, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Got there in 8/24/24 upon checking in the lobby was 100 degrees the elevator was like a sauna super hot and humid. Room was n the 11th floor nice view but had a smell to it, very disappointed over all. We upgraded the next day to Altitud Tower it was like night and day. About the food the general buffet was a huge disappointment breakfast at Altitud was good the grill was closed to day out of 4 that we stayed there. If you spect to have a variety of drinks is not going to happen ( one beer on tap ) The staff was great specially the servers. Stay 4 days 3 , we will never stay at Krystal Grand Cancun all inclusive ever again!!!
Eloy, 4-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Each floor's dust-shot room's door was always open, spreading a terrible smell. The elevators did not fully function, and one of the two always had trouble. The towel card system did not function and did not meet the needs. The booking system of restaurants was cumbersome, and requests for time modification were ignored and canceled by staff without notice. Early check-in is unavailable, and there is no place for those early check-in for over three-hours without airconditioning.
Tadatsugu, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

8/10 Very Good

The beachfront and food/drink service was perfect. Restaurants we good. Buffet could use additional options for breakfast and lunch. Elevators were extremely hot and long waits. AC needs to be improved in rooms. Lilliana on beach service and Julian at the lobby bar were wonderful.
Janine, 8-night family trip
Verified Expedia guest review

8/10 Very Good

The facility needs to fix its elevators. only half are working
Jean, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Alma Rosa, 5-night trip
Verified Expedia guest review

6/10 Good

Elevator not working good an air condicion at lobby no working may room vista white wall
Emiliano, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I’ve been here multiple times and have yet to be disappointed. Great staff, great food, great times!
Rayan, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

So let me start off by saying this is an older hotel but the views and service did not disappoint. I had an amazing time at this resort. The staff was so friendly and went out of their way to make our experience great ( thank you Mario, Pedro, Claudio & Eduardo). Also a big thank you to our consigner Janer that helped us make reservations to the resturants & Spa. The food was excellent, the breakfast & dinner buffet had great selections. The beach front was beautiful and private which made it calm and perfect to relax which is exactly what I went to do. The beds were comfortable to sleep. My only complaint was the elevators. 2 were out of service and the ones working were small and the wait was long and hot. They did say the elevators would be fixed soon so that problem should be resolved in the near future. I would definitely stay here again. Below is a view from our ocean front room.
Tania, 5-night trip with friends
Verified Expedia guest review

2/10 Poor

Fiorella, 6-night trip
Verified Expedia guest review

4/10 Fair

Kelsey, 5-night trip
Verified Expedia guest review

6/10 Good

The staff is amaizing. I did not like that the beach is public and there's lots of trash 😐 another thing was that my a/c was not working and they took around 4 hours to swap me rooms.
Jennifer Leticia, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Great location Beautiful place in general, great food, close to shops, restaurants. However 2 elevators were not working the full 6 days during our stay so that was not fun waiting 10 minutes to catch a ride to Lobby. At one point they only had one working from 6th floor so I used the stairs to walk down 11 floors. Not to bad for one person but the whole family had to walk the stairs. I guess after paying almost $4800. On the trip and being on vacation is something really didn't expect to do through.
Saul, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Krystal Grand was a great value and a great location. The restaurants were fantastic, particularly Ayami. I would highly recommend this all inclusive resort to anyone.
andrew, 9-night family trip
Verified Expedia guest review

General property information

Travelers Say
"The view to our room, the beach was clean, the pool was amazing activities every day."
Reasons to Book
Outdoor Pool & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM